Kecia M. McQueen
Hyattsville,MD
Summary
Gifted Site Program Childcare Director offering 18-year record of accomplishment in program development and helming day-to-day management. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building abilities. Skilled at coordinating documentation, production plans and personnel. Innovative and driven with strong technical know-how, natural leadership talent and analytical problem-solving expertise. Oversee Musical productions to create entertaining and informative works for diverse audiences, steering creative vision and enhancing Education through the Arts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Special Education Instructional Assistant
Prince George County Public Schools
08.2021 - Current
- Provided support to help students with special needs learn and grow.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assessed student assignments to check quality and completeness before submission for grading.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted and mentored students in groups of up to 3 by reviewing lesson teachings and answering questions.
Distance Learning Hotline Agent
Prince George's County Public Schools
Hyattsville, MD
08.2020 - 06.2021
- Hotline Agents operated 40 lines that afforded parents, guardians, caregivers, students and staff opportunities to receive “real time” assistance, directions for technical support, empathetic listening and the facilitation of meeting other needs, such as navigating aspects of distance learning, resetting passwords, developing applications for Hotspots; writing Help Desk Tickets for damaged or unresponsive equipment or accessing instructional assistance from schools.
- Delivered timely feedback to students and parents on coursework and progress using rubrics and templates
- Worked closely with program managers on system problems
- Communicated with students, parents, IT, program administrators and supervisor to resolve course-related issues
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Worked closely with program managers on system problems.
- Communicated with students, parents, IT, program administrators and supervisor to resolve course-related issues.
Childcare Center Director
Prince George's County Public Schools
Upper Marlboro, MD
05.2003 - 06.2020
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Assisted with community resources, including healthcare, mental health, appointment scheduling, insurance and food stamps.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Prepared monthly reports for upper management including accounting and tuition intake reports.
- Resolved client issues quickly using mediation and Critical thinking.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Interviewed and hired talented staff with expertise in Child Development and Special needs training to increase morale strengths within already gifted department.
- Engaged with parents and families to build positive relationships for children to thrive
- Managed program paperwork and child records to comply with state requirements
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
Skills
- Advocacy
- Leadership
- Critical Thinking
- Customer Service
- Conflict Resolution
- Organization And Time Management
- Project Management
- Outreach Activities
- Hiring Practices
- Operational Planning
Accomplishments
- Special Needs advocate
- Collaborated with team of 6 in the development of Montpelier Rips the Runway 2019.
- Collaborated with team of 10 in the development of Roots Of Resilience 2020.
- Collaborated with team of 45 in the development of Kids Entrepreneurship Expo-2019.
- Credentialed Level 4 (MSDE)
Certification
- 135 Hours Maryland State Department of Education (MSDE) Core of Knowledge Training in Child Development, Health, Safety and Nutrition, Professionalism, Special needs, Community Partnerships and Curriculum - Continuous
- Child Development Associates training (CDA) 2021
- 9 hour communication Prince Georges County Community College -2008
- American Disability Act Training - 2016
- Emergency Preparedness Training - 2010
- Licensed Childcare Development Admin- 2008
- Licensed School-Age - 2006
Timeline
Special Education Instructional Assistant
Prince George County Public Schools
08.2021 - Current
Distance Learning Hotline Agent
Prince George's County Public Schools
08.2020 - 06.2021
Childcare Center Director
Prince George's County Public Schools
05.2003 - 06.2020
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