Kedar Acharya
Blacklick,OH
Summary
Performance-focused Section Leader highly experienced in [Industry] environments. Plans, directs and coordinates activities of [Type] teams with strong focus on quality and efficiency. Keeps detailed and current records for management review.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Section Head
CTDI
Groveport, OH
02.2016 - 01.2024
- Analyzed customer feedback to identify areas of improvement in service delivery processes.
- Assessed potential risks associated with new initiatives or projects initiated under supervision of Section Head.
- Maintained records concerning activities carried out by personnel within the sections.
- Organized regular meetings with stakeholders to discuss progress and any issues arising from activities in the section.
- Ensured compliance with established policies, procedures, regulations and internal controls within the section.
- Prepared annual budgets for expenditure related activities undertaken by personnel working in different departments under supervision of Section Head.
- Developed and implemented strategies to improve operational efficiency of the section.
- Analyzed data related to productivity levels in order to identify areas for improvement within the section.
- Conducted performance appraisals for staff members in the section.
- Supervised daily operations of the section including planning, organizing, staffing, directing and controlling activities.
- Resolved conflicts among staff members in an efficient manner.
- Reviewed financial statements related to budgeting process of the section.
- Liaised with external vendors for procurement of materials needed by the section.
- Drafted reports regarding achievements and areas needing improvement within the section.
- Monitored work quality standards within assigned projects in order to ensure timely delivery as per customer requirements.
- Identified training needs for staff in the section and developed appropriate training programs accordingly.
- Set up systems for tracking resources allocated to various tasks under different projects managed by the section.
Cashier Team Lead
Hudson News
Boston, MA
06.2013 - 02.2014
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Analyzed sales data reports to identify trends in customer buying habits.
Quality Control Inspector
Cell Phone Repair MetroPCS Warehouse
Blacklick, OH
02.2012 - 11.2013
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Recommended improvement measures to production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected and repaired products to meet project expectations.
Education
Bachelor of Commerce - Accounting And Finance
Shree Panchayat High Secondery School
Kathmandu Nepal 01-2011
Skills
- Staff Development
- Innovation Management
- Team Management
- Customer Relations
- Motivational Leadership
- Data Analysis
- Resource Allocation
- Quality Assurance
- Sales Tracking
- Data Management
- Customer Retention
- Schedule Management
- Customer Service Management
- Records Organization and Management
- Scheduling
- Product development
- Planning and Coordination
- Staff training/development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Section Head
CTDI
02.2016 - 01.2024
Cashier Team Lead
Hudson News
06.2013 - 02.2014
Quality Control Inspector
Cell Phone Repair MetroPCS Warehouse
02.2012 - 11.2013
Bachelor of Commerce - Accounting And Finance
Shree Panchayat High Secondery School