Summary
Overview
Work History
Education
Skills
Timeline
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Kedar Rodriguez

Brooklyn,NY

Summary

Customer-focused professional Field Technician with 24 years of experience in the Cable and communications sector.

Career driven, well trained and skilled working in the field with others and Managing a team. Skilled in working under pressure, able to resolve conflict and mediate. Professional and organized, adapts well to new situations and challenges.


Overview

23
23
years of professional experience

Work History

Field Technician Supervisor

Interborough Cable Company
08.2020 - Current
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Optimized resource allocation by analyzing workload trends, identifying areas for improvement, and reallocating resources as needed.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated new tools and technologies regularly, recommending strategic investments that increased efficiency or improved overall service quality.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maximized equipment lifespan through diligent monitoring, maintenance, and replacement of aging or damaged components.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted thorough quality control inspections to guarantee installations met company standards and regulatory requirements.
  • Mentored junior team members, fostering professional development through skill-building exercises and constructive feedback.
  • Established team priorities, maintained schedules and monitored performance.
  • Kept detailed records of field measurements and data.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Implemented safety protocols for field technicians, reducing the occurrence of workplace accidents and injuries.
  • Streamlined communication channels between onsite technicians and office staff for smoother project coordination and updates.
  • Consistently exceeded performance metrics by prioritizing tasks effectively and adapting quickly to changing conditions in the field environment.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Managed project timelines effectively, ensuring completion within budget constraints and meeting client expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Utilized safety practices with no complaints or accidents.
  • Addressed potential risks proactively by conducting risk assessments on projects sites prior to start of work.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Cable Field Technician

Interboro Cable Company
02.2001 - Current
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Developed and implemented plans for installation of new networks and cabling systems.
  • Utilized advanced diagnostic tools to quickly identify issues during troubleshooting processes.
  • Coordinated installation of new users and relocations of existing users.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Improved customer satisfaction by promptly addressing and resolving service issues.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Ensured safety compliance by adhering to industry standards and protocols during all installation processes.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Repaired and updated equipment to conform to company-wide standards.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Conducted thorough site surveys to identify potential risks, obstacles, or complications before beginning installations or repairs.
  • Demonstrated adaptability by learning new technologies quickly as they were introduced into the market.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Read blueprints and schematics to correctly place equipment.
  • Collaborated with team members to complete large-scale projects in a timely manner, meeting client deadlines.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Achieved high levels of customer retention due to consistent delivery of outstanding service experiences.
  • Provided exceptional customer support, addressing inquiries, concerns, or requests in a professional manner.
  • Stayed current on industry trends, technological advancements, and changes in regulations affecting the field technician role.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Managed inventory levels effectively for required materials on hand throughout each project''s duration.
  • Exceeded company performance metrics consistently by completing jobs efficiently without sacrificing quality.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Maintained detailed records of all cabling and telecommunications activities and equipment.
  • Increased efficiency by maintaining an organized workspace and properly stocking company vehicles with necessary tools and equipment.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Streamlined cable installations by effectively managing time and resources.
  • Optimized signal quality through proper alignment of satellite dishes and cable lines on various residential properties.
  • Established strong relationships with clients through clear communication and excellent interpersonal skills.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Assisted in training new technicians, sharing best practices to enhance their skillsets and knowledge base.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Education

High School Diploma -

St Charles High At School
Trinidad And Tobago
06.1998

Skills

  • Technical Proficiency
  • Project Management
  • Professional Communication
  • Project Planning
  • Task Delegation
  • Effective Communication
  • Time management abilities
  • Written Communication
  • Schedule Management
  • Problem-solving aptitude
  • Negotiation and Conflict Resolution
  • Relationship Building
  • Customer Service
  • Staff Management
  • Reliability
  • Continuous Improvement
  • Strategic Planning
  • Field Operations
  • Multitasking
  • Professional Demeanor
  • Goal Setting
  • Diagnostic Testing
  • Technical Support
  • Professionalism
  • Equipment Maintenance
  • Problem-Solving
  • Time Management
  • Training and Development
  • Adaptability and Flexibility
  • Decision-Making

Timeline

Field Technician Supervisor

Interborough Cable Company
08.2020 - Current

Cable Field Technician

Interboro Cable Company
02.2001 - Current

High School Diploma -

St Charles High At School

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