Ke'Darea Young
Dayton,OH
Summary
A compassionate and dedicated professional with over a decade of experience in customer service, human services and public assistance. Currently pursuing a Bachelor of Science in Addictions Counseling, I aim to empower individuals facing substance use and mental health challenges. My goal is to provide client-centered, evidence based counseling, with a concentration on those from underserved communities. I plan to earn my licensure as a Licensed Chemical Dependency Counselor (LCDC II) and pursue a Master's degree in Mental Health Counseling to expand my ability to work with those with co-occurring disorders.
Overview
10
10
years of professional experience
Work History
JFS Specialist
Montgomery County Department Of Job And Family Services
09.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained confidentiality of client information, adhering to strict ethical guidelines set forth by regulatory bodies and organizational policies.
- Assisted families to determine eligibility for public assistance programs such as SNAP, Medicaid and Cash assistance
Customer Service Supervisor
Visible Supply Chain Management
04.2017 - 06.2023
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Representative
Victoria Secret Direct
09.2014 - 04.2017
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Bachelor of Science - Addictions Counseling
Indiana Wesleyan University
Marion, INAssociate of Arts - Psychology
Sinclair Community College
Dayton, OH12-2023
Skills
- Customer relations
- Team collaboration
- Management collaboration
- Analytical thinking
- Technical Skills
- Active listening
- Empathy and patience
- Team leadership
- Adaptability and flexibility
- Expert problem solving
- Knowledge sharing
- Multitasking and organization
Timeline
JFS Specialist
Montgomery County Department Of Job And Family Services
09.2023 - Current
Customer Service Supervisor
Visible Supply Chain Management
04.2017 - 06.2023
Sales Representative
Victoria Secret Direct
09.2014 - 04.2017
Bachelor of Science - Addictions Counseling
Indiana Wesleyan University
Associate of Arts - Psychology
Sinclair Community College
Similar Profiles
Sakinah HummonsSakinah Hummons
JFS Caseworker I, JFS I & II at Montgomery County Job & Family ServicesJFS Caseworker I, JFS I & II at Montgomery County Job & Family Services
SAKINAH HUMMONSSAKINAH HUMMONS
JFS Caseworker I, JFS I & II at Montgomery County Job & Family ServicesJFS Caseworker I, JFS I & II at Montgomery County Job & Family Services
Ivy HatcherIvy Hatcher
Child Support Specialist I at Montgomery County Job & Family ServicesChild Support Specialist I at Montgomery County Job & Family Services