Kedasha Brown
Norfolk,VA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Bus Aide
Norfolk Public Schools
10.2018 - Current
- Assist young and/or disabled students in boarding and/or exiting the school bus
- Ensure proper transportation of each student, considering their specific needs (regular seat w/without seat belt, car seat, wheelchair, etc.)
- Maintain discipline and enforce rules and regulations pertaining to student behavior
- Attend to the special needs and conditions of each student
- Assist bus drivers and substitute drivers with directions.
Assistant Manager
Domino's Pizza
12.2016 - 01.2021
- Assist the manager in overseeing daily operations, ensuring smooth functioning of the restaurant
- Supervise and train staff members, ensuring they deliver excellent customer service
- Monitor inventory levels, placing orders as needed to maintain stock
- Handle customer complaints and resolve issues in a timely and professional manner
- Collaborate with the manager to develop strategies for increasing sales and improving overall performance.
8 below Ice cream
Norfolk, VA
03.2018 - 07.2018
- Assist the Store Manager in daily operations, including managing staff, ensuring excellent customer service, and maintaining store appearance
- Oversee inventory management, including receiving, organizing, and restocking merchandise
- Support the development and implementation of sales strategies to achieve revenue targets
- Train and mentor team members to enhance their product knowledge and sales skills
- Coordinate with other departments to ensure effective communication and collaboration
- Flexible schedule, including weekends and holidays, to accommodate the needs of the business.
Crew Team Member
McDonald's
03.2014 - 05.2016
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Education
High school diploma -
Booker T Washington High School
Cosmetolgy -
Empire Beauty School
Virginia Beach, VA11.2017
Skills
- Microsoft word (1 year)
- Sales (2 years)
- Scheduling
- Management (2 years)
- Inventory (1 year)
- Documentation Skills
- Disability Support
- Safety Awareness
- Student Relations
- Senior Citizen Care
- Documentation Requirements
- Report Writing
- Active Listening
- Interpersonal Skills
- Medication Administration
Timeline
Bus Aide
Norfolk Public Schools
10.2018 - Current
8 below Ice cream
Norfolk, VA
03.2018 - 07.2018
Assistant Manager
Domino's Pizza
12.2016 - 01.2021
Crew Team Member
McDonald's
03.2014 - 05.2016
High school diploma -
Booker T Washington High School
Cosmetolgy -
Empire Beauty School
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