Jeanette Merchant
Richmond,VA
Summary
Adept at data entry and known for exceptional customer service, I significantly enhanced vehicle inventory management and warranty submission processes at CMA's Colonial Honda. My proactive approach in coordinating dealer trades and reconciling financial records underscores my commitment to professionalism and ethics, driving efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Billing Clerk
CMA"s Colonial Honda
12.2004 - Current
Manage Vehicle Inventory: Oversee and reconcile inventory for purchased vehicles.
Process Warranty Submissions: Submit and track warranties for vehicles purchased by customers.
Coordinate Dealer Trades: Handle the exchange of checks and paperwork for vehicles traded with other dealerships.
Maintain Vehicle Schedules :Update and organize schedules for both new and used vehicles.
Reconcile Financial Record Audit schedules to identify outstanding balances owed by customers and payments received from banks.
Education
High School Diploma -
Huguenot High School
Richmond VA06-1982
Skills
- Data entry
- Customer service
- Invoice processing
- Customer communication
- Security procedures
- Payment transactions
- Collections duties
- Accounting support
- Deadline oriented
- Professionalism and ethics
- Bookkeeping
- Dispute resolution
Certificates of appreciation and years worked for helping the company with its vision.
Certificates are proudly awarded to employees celebrating milestones of 5, 10, and 20 years with the company, reflecting a shared vision of continued growth and success. Each morning, as customers and employees walk through our doors or even pause for a break—they’re warmly greeted with a smile, a friendly hello, and a listening ear. To make their experience even more enjoyable, refreshments are always available at our well-stocked snack and coffee/tea bar.
Timeline
Billing Clerk
CMA"s Colonial Honda
12.2004 - Current
High School Diploma -
Huguenot High School
Similar Profiles
Robert KempRobert Kemp
Sales at CMA Colonial Auto CenterSales at CMA Colonial Auto Center
Ashton BishopAshton Bishop
State Inspector at Colonial HondaState Inspector at Colonial Honda
Andrea NunesAndrea Nunes
Office Assistant at Colonial HondaOffice Assistant at Colonial Honda