Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kedda Cooper

Operations Manager
Lithia Springs,GA

Summary

Dynamic Operations Manager with a proven track record at Amazon, driving process improvements and enhancing productivity. Expert in performance management and training development, achieving a 52% increase in throughput. Adept at fostering cross-functional collaboration and implementing safety protocols, ensuring operational excellence and a motivated workforce.

Overview

15
15
years of professional experience

Work History

Spearheaded initiatives for process improvement to enhance operational efficiency. Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions. Implemented safety protocols to maintain a secure work environment Analyzed workflow processes to identify areas for improvement within the operation. Supervised day-to-day workflow of employees in order to maximize productivity and quality standards. Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary. Monitored and improved efficiency of processes, team performance, and customer service. Assessed employee development needs and provided feedback on their progress towards meeting goals. Identified areas of deficiency and performed root-cause analysis to solve problems. Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy. Conducted regular reviews of existing policies and procedures for continuous improvement opportunities. Orchestrated team assignments, defining priorities and targets. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Amazon SSD Last Mile
Lithia Springs
08.2024 - Current
  • Spearheaded initiatives for process improvement to enhance operational efficiency.
  • Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
  • Implemented safety protocols to maintain a secure work environment
  • Analyzed workflow processes to identify areas for improvement within the operation.
  • Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
  • Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Orchestrated team assignments, defining priorities and targets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Increased shift throughput per hour (TPH) by 52% through strategic productivity improvements while reducing staffing costs and eliminating operational wasteEnhanced shift Safety Leadership Index (SLI) Score by 62% by developing and implementing a comprehensive safety action plan with weekly trackingLed cross-functional operations teams to achieve operational excellence benchmarks and deliver superior customer serviceAnalyzed performance data to evaluate operations, address current business conditions, and forecast future operational needsIdentified and resolved unauthorized, unsafe, or inefficient practices to optimize workflow and maintain complianceCultivated positive workplace relationships to enhance team cohesion and productivity

Amazon Robotics
Bessemer
10.2022 - 07.2024
  • Increased shift throughput per hour (TPH) by 52% through strategic productivity improvements while reducing staffing costs and eliminating operational waste
  • Enhanced shift Safety Leadership Index (SLI) Score by 62% by developing and implementing a comprehensive safety action plan with weekly tracking
  • Led cross-functional operations teams to achieve operational excellence benchmarks and deliver superior customer service
  • Analyzed performance data to evaluate operations, address current business conditions, and forecast future operational needs
  • Identified and resolved unauthorized, unsafe, or inefficient practices to optimize workflow and maintain compliance
  • Cultivated positive workplace relationships to enhance team cohesion and productivity

Transformed underperforming teams into highly productive units through targeted training and performance managementDeveloped and conducted training sessions on operational best practices, resulting in increased profitabilityAnalyzed performance reports to identify improvement opportunities and implement strategic operational changesResolved workplace conflicts promptly to maintain a positive and productive environmentMonitored production levels, quality standards, and maintenance activities to address operational issues and meet targetsImproved process efficiency by eliminating waste, increasing output, and enhancing team morale

Amazon BHM1
Bessemer
10.2020 - 10.2022
  • Transformed underperforming teams into highly productive units through targeted training and performance management
  • Developed and conducted training sessions on operational best practices, resulting in increased profitability
  • Analyzed performance reports to identify improvement opportunities and implement strategic operational changes
  • Resolved workplace conflicts promptly to maintain a positive and productive environment
  • Monitored production levels, quality standards, and maintenance activities to address operational issues and meet targets
  • Improved process efficiency by eliminating waste, increasing output, and enhancing team morale

Maintained team efficiency by strategically delegating daily activities and implementing performance recognition systemsTrained and mentored team members to achieve high productivity metrics and performance standardsApplied leadership skills to organize workflows and meet fluctuating business demandsAdjusted job assignments based on processes, employee capabilities, and customer requirementsOnboarded and trained new employees on job-specific requirements and procedures

Amazon
Braselton
07.2017 - 09.2020
  • Maintained team efficiency by strategically delegating daily activities and implementing performance recognition systems
  • Trained and mentored team members to achieve high productivity metrics and performance standards
  • Applied leadership skills to organize workflows and meet fluctuating business demands
  • Adjusted job assignments based on processes, employee capabilities, and customer requirements
  • Onboarded and trained new employees on job-specific requirements and procedures

Managed office communications including phone systems and mail distributionCoordinated document processing for financial and invoice materialsMaintained office supply inventory while adhering to budget constraintsServed as first point of contact for visitors, vendors, and job candidatesAssisted with recruitment activities including resume screening and interview coordinationSupported team-building initiatives to enhance employee morale and engagement

Walmart Supercenter
09.2007 - 11.2016
  • Managed office communications including phone systems and mail distribution
  • Coordinated document processing for financial and invoice materials
  • Maintained office supply inventory while adhering to budget constraints
  • Served as first point of contact for visitors, vendors, and job candidates
  • Assisted with recruitment activities including resume screening and interview coordination
  • Supported team-building initiatives to enhance employee morale and engagement

Education

College -

Athens, GA
Athens, GA
01.2001

GED -

Monroe, GA
Monroe, GA
01.1999

Skills

  • Safety procedures
  • High-pressure environments
  • Quality assurance and control
  • Performance management
  • Forecasting and scheduling
  • Leadership development
  • Safety procedures
  • High-pressure environments
  • Quality assurance and control
  • Performance management
  • Forecasting and scheduling
  • Leadership development

References

References available upon request.

Timeline

Spearheaded initiatives for process improvement to enhance operational efficiency. Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions. Implemented safety protocols to maintain a secure work environment Analyzed workflow processes to identify areas for improvement within the operation. Supervised day-to-day workflow of employees in order to maximize productivity and quality standards. Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary. Monitored and improved efficiency of processes, team performance, and customer service. Assessed employee development needs and provided feedback on their progress towards meeting goals. Identified areas of deficiency and performed root-cause analysis to solve problems. Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy. Conducted regular reviews of existing policies and procedures for continuous improvement opportunities. Orchestrated team assignments, defining priorities and targets. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Amazon SSD Last Mile
08.2024 - Current

Increased shift throughput per hour (TPH) by 52% through strategic productivity improvements while reducing staffing costs and eliminating operational wasteEnhanced shift Safety Leadership Index (SLI) Score by 62% by developing and implementing a comprehensive safety action plan with weekly trackingLed cross-functional operations teams to achieve operational excellence benchmarks and deliver superior customer serviceAnalyzed performance data to evaluate operations, address current business conditions, and forecast future operational needsIdentified and resolved unauthorized, unsafe, or inefficient practices to optimize workflow and maintain complianceCultivated positive workplace relationships to enhance team cohesion and productivity

Amazon Robotics
10.2022 - 07.2024

Transformed underperforming teams into highly productive units through targeted training and performance managementDeveloped and conducted training sessions on operational best practices, resulting in increased profitabilityAnalyzed performance reports to identify improvement opportunities and implement strategic operational changesResolved workplace conflicts promptly to maintain a positive and productive environmentMonitored production levels, quality standards, and maintenance activities to address operational issues and meet targetsImproved process efficiency by eliminating waste, increasing output, and enhancing team morale

Amazon BHM1
10.2020 - 10.2022

Maintained team efficiency by strategically delegating daily activities and implementing performance recognition systemsTrained and mentored team members to achieve high productivity metrics and performance standardsApplied leadership skills to organize workflows and meet fluctuating business demandsAdjusted job assignments based on processes, employee capabilities, and customer requirementsOnboarded and trained new employees on job-specific requirements and procedures

Amazon
07.2017 - 09.2020

Managed office communications including phone systems and mail distributionCoordinated document processing for financial and invoice materialsMaintained office supply inventory while adhering to budget constraintsServed as first point of contact for visitors, vendors, and job candidatesAssisted with recruitment activities including resume screening and interview coordinationSupported team-building initiatives to enhance employee morale and engagement

Walmart Supercenter
09.2007 - 11.2016

College -

Athens, GA

GED -

Monroe, GA

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Kedda CooperOperations Manager