Kedean Duffus
Associate
Waldorf,MD
Summary
Understanding of Cyber Security Protocols and AWS Cloud.
Dedicated to continued training in IT Skills.
Motivated to learn, grow and excel in the IT Industry.
Enthusiastic IT Engineer eager to contribute to team success through hard work, attention to detail and improving upon Cyber Security & Cloud Computing skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Communications Technician
Comcast
Lanham, MD
10.2008 - Current
- Install Equipment for Business Customers
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
Lockbox Support Services Associate
SunTrust Banks, Inc.
Glen Burnie, MD
01.2007 - 08.2008
- Increased efficiency and team productivity by promoting operational best practices.
- Processes and researches payments according to account specifications for Lockbox customers
- Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area
- Open and prepare bank-by-mail deposits for processing
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 09.2020 - 08.2022
Skills
Python
Linux
Analytical and Critical Thinking
Troubleshooting systems
Educating customers
Configuring Equipment
Certification
ITIL® Foundation Certificate in IT Service Management
Timeline
AWS Certified Cloud Practitioner
02-2022
ITIL® Foundation Certificate in IT Service Management
04-2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
09.2020 - 08.2022
Communications Technician
Comcast
10.2008 - Current
Lockbox Support Services Associate
SunTrust Banks, Inc.
01.2007 - 08.2008