KEDEDRA DOUGLAS
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
10
10
years of professional experience
Work History
Administration Assistant
Envoy Air
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Guest Service Representative
SoFi Stadium/ YouTube Theatre
06.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Administrative Clerk
Kindred Los Angeles Hospital
04.2020 - 07.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Sales Associate
Zara
09.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Manager
CJ’s Cooking Cuisine
08.2013 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Administrative Coordinator
Aberbook & Yeboah Accountancy Corporation
09.2013 - 03.2018
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Bachelor of Arts (B.A - Business Administration & Management
California State University - Los Angeles
Los Angeles, CA05.2023
Associate of Applied Science -
West Los Angeles College
Culver City, CA06.2019
Skills
- Schedule Management
- Customer Relations
- Training and Development
- Business Administration
- Data Evaluation
- Administrative Support
- Business Planning
Timeline
Administration Assistant
Envoy Air
04.2023 - Current
Guest Service Representative
SoFi Stadium/ YouTube Theatre
06.2021 - Current
Administrative Clerk
Kindred Los Angeles Hospital
04.2020 - 07.2021
Sales Associate
Zara
09.2019 - 04.2020
Administrative Coordinator
Aberbook & Yeboah Accountancy Corporation
09.2013 - 03.2018
Assistant Manager
CJ’s Cooking Cuisine
08.2013 - 06.2018
Bachelor of Arts (B.A - Business Administration & Management
California State University - Los Angeles
Associate of Applied Science -
West Los Angeles College
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