KEDEDRA DOUGLAS
Los Angeles,CA
Summary
Dedicated Fashion Design Assistant Intern looking to obtain an entry-level position in a company that will develop additional skills in fashion design. Strong sense of creative design and its implementation. Knowledge of pricing and marketing products. Outstanding work ethic and excellent time management skills.
Overview
10
10
years of professional experience
Work History
Fashion Consultant
Nordstrom
10.2023 - Current
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Collaborated with designers and suppliers to source trending fashion items that catered to client preferences.
Guest Service Representative
SoFi Stadium/ YouTube Theatre
06.2021 - Current
- Events: Super Bowl 2022, NFL Honors, Michelle Obama( The Light We Carry Book Tour), BTS, 30+ Football Games.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Administrative Clerk
Kindred Los Angeles Hospital
04.2020 - 07.2021
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
Sales Associate
Zara
09.2019 - 04.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
Assistant Manager
CJ's Cooking Cuisine
08.2013 - 06.2018
- Promoted positive guest relations, greeted customers and created a friendly atmosphere
- Served food; ensure food service and environment complied with regulatory standards
- Ensured store opened and closed at appropriate time
- Handled customer complaints in a professional and positive manner to ensure repeat business
- Maintained inventory of food items and supplies; replenished inventory in a timely manner
- Supervise staff and manage the store in the absence of story management.
Education
Bachelor of Arts (B.A.) Business Administration & Management -
California State University-Los Angeles
Los Angeles, CA12.2022
Skills
- Product Knowledge
- Merchandise Planning
- Trend Knowledge
- Merchandising Abilities
- Personal Shopping
- Outfit Coordination
- Brand Knowledge
- Organizational Skills
- Customer Service
- Critical Thinking
- Fashion History
References
Available upon request
Timeline
Fashion Consultant
Nordstrom
10.2023 - Current
Guest Service Representative
SoFi Stadium/ YouTube Theatre
06.2021 - Current
Administrative Clerk
Kindred Los Angeles Hospital
04.2020 - 07.2021
Sales Associate
Zara
09.2019 - 04.2020
Assistant Manager
CJ's Cooking Cuisine
08.2013 - 06.2018
Bachelor of Arts (B.A.) Business Administration & Management -
California State University-Los Angeles
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