Kedell Perez
Houston,TX
Summary
Dynamic customer service professional with proven expertise in cash handling and complaint resolution at Houston Scrap Metal. Recognized for maintaining composure under pressure and fostering customer loyalty through exceptional service. Adept at multitasking and adapting to new technologies, ensuring efficient payment processing and a welcoming environment for all customers.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in costumer service role.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Houston Scrap Metal
09.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School
Klein Forest
Houston, TX08-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Cash management
- Customer complaint resolution
- Cash handling expertise
- Accountability and responsibility
- Multitasking and organization
- Cash register operation
- Product knowledge
- Payment processing
- Basic math
- Positive and professional
- Teamwork
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 1-2 new hires on sales and service techniques.
- Earned raise award for my excellent work
- I can complete payments by check or cash and receipts.
- I have the ability to communicate with people by phone.
- I speak two languages, Spanish and English.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- High-Intensity Interval Training
- Enjoy participating in lifting for overall physical and mental well-being
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Customer Service Cashier
Houston Scrap Metal
09.2021 - 07.2022
High School
Klein Forest
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