Kedesha Ferguson
Brooklyn,NY
Summary
Detail-oriented and compassionate professional with a diverse background in medical assistance, customer care, administrative support, and Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office and work place operations and positive client interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Tru Value
Queens, New York
03.2023 - 03.2025
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained office supply inventory and placed orders to meet demand.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Home Health Aide
Pru Nursing Home Allied
01.2023 - 02.2023
- Assisted patients with daily living activities, including hygiene and meal preparation
- Managed patient records, ensuring accurate and secure documentation
- Monitored patients' health conditions and reported changes to healthcare professionals
Customer Care Representative
Ibex Call Centre
01.2021 - 01.2023
- Provided exceptional customer service by addressing inquiries and resolving complaints
- Maintained detailed records of customer interactions
Administrative Assistant
Hopes Urgent Care
01.2020 - 01.2021
- Scheduled appointments and maintained office calendars
- Answered phone calls and directed them to appropriate departments
- Handled general accounting and billing tasks
Medical Assistant
Kris Radiology
01.2017 - 01.2019
- Supported doctors in conducting medical exams and patient care
- Organized and updated patient files for seamless access
- Prepared and sanitized medical instruments and examination rooms
Education
Administrative Assistant -
Hopes Urgent Care
01.2021
Medical Assistant -
Kris Radiology
01.2019
Some College (No Degree) - Nursing
Stepful
Online Culinary School -
St. Patrick’s Culinary School
Medical Training -
Heart Saver Medical Training Center
Skills
- Problem solving skills
- Teamwork skills
- Leadership skills
- Sensitivity and understanding
- The ability to accept criticism and work well under pressure
- To be thorough and pay attention to detal
- Team coordination
- Task prioritization
- Conflict resolution
- Interpersonal skills
- Goal setting
- Client relations
Certification
- Level 1 & 2 in Culinary Foods
- Home Health Aide Certification
- Basic Life Support (BLS) Certification
- CPR Certification
Timeline
Receptionist Administrator
Tru Value
03.2023 - 03.2025
Home Health Aide
Pru Nursing Home Allied
01.2023 - 02.2023
Customer Care Representative
Ibex Call Centre
01.2021 - 01.2023
Administrative Assistant
Hopes Urgent Care
01.2020 - 01.2021
Medical Assistant
Kris Radiology
01.2017 - 01.2019
Administrative Assistant -
Hopes Urgent Care
Medical Assistant -
Kris Radiology
Some College (No Degree) - Nursing
Stepful
Culinary School -
St. Patrick’s Culinary School
Medical Training -
Heart Saver Medical Training Center