Kedora Dalencour
Boynton Beach,USA
Summary
Focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
TD Bank
10.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Trained new hires on customer service policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier
Walgreens
02.2022 - 07.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sale Agent
Telvista
08.2021 - 01.2022
- Company Overview: work from home (office is located in TX)
- Work from home (office is located in TX)
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
Sale Associate/Cashier
3K Express
04.2021 - 06.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Sale Associate
Rose Glow
12.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High school diploma - International baccalaureate program, AP classes, Key club
atlantic high school
Bachelor degree - health science
florida atlantic uni
11.2024
Skills
- Cash handling accuracy
- Customer service
- Customer- and service-oriented
- Energetic self-starter
- Active listening
- Excellent communication skills
- Sales expertise
- Outgoing personality
- Verbal/written communication
- Team work
- CPR
- Medical terminology knowledge
- Communicating with patient families
- Appointment setting
References
- Roseline Servius, CEO, Rose Glow, 561-452-4636
- Kedelle Guillaume, CEO, 3K Express, 561-709-0486
- Tamara Pratt, Bank manager, TD, 561-432-1550
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
creole
Native or Bilingual
Timeline
Teller
TD Bank
10.2022 - Current
Cashier
Walgreens
02.2022 - 07.2022
Sale Agent
Telvista
08.2021 - 01.2022
Sale Associate/Cashier
3K Express
04.2021 - 06.2021
Sale Associate
Rose Glow
12.2018 - 04.2020
Bachelor degree - health science
florida atlantic uni
High school diploma - International baccalaureate program, AP classes, Key club
atlantic high school
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