Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kedra Johnson

Williamstown

Summary

Performance-driven mortgage professional with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Determined to cut costs without impacting quality of products and services while being a reliable team player committed to building high-performing teams.

Overview

21
21
years of professional experience

Work History

TPO OPERATIONS MANAGER

NQM Funding, LLC
01.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.

OPERATIONS MANAGER

PRIVATE CREDIT UNION
05.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Manage disclosures, processing, closing & funding.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

VP, BUSINESS OPERATIONS/COMPLIANCE (RETAIL/TPO)

WALL STREET MORTGAGE BANKERS, LTD.
09.2022 - 01.2023
  • Implemented and managed the Operations Compliance Mailbox to assist with all compliance related issues from disclosures to due diligence.
  • Spearheaded projects by coordinating with business development to provide system enhancements and improved functionality.
  • Initiated and boosted relationships with various brokers and investors to deliver on-trend and quality service for customers.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Oversee day-to-day business operations by fostering deep professional relationships with staff and understanding the vision of the company.

SENIOR VICE PRESIDENT, CLOSING

SPROUT MORTGAGE, LLC
09.2020 - 07.2022
  • Assisted legal in loan review for trust, poa's, and LLC's.
  • Managed Operations Compliance Mailbox for any compliance related issues.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
  • Presented and discussed strategy and initiative progress with senior business leaders.
  • Restructured closing department to reduce overhead and improve overall efficiency.
  • Formulated processes to reduce downtime and financial loss.

DIRECTOR, OPERATIONS/TRAINING & DEV. (RETAIL/TPO)

HOMEPOINT FINANCIAL CORP, LLC
10.2019 - 09.2020
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Managed and spearheaded compliance team with issues during the operations process from Opening to Due diligence.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Documented processes and drafted SOPs to comply with regulations and company policies.

MANAGER, POST CLOSING & DUE DILIGENCE

SPRINGEQ, LLC
12.2018 - 10.2019
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Worked closely with investors to resolve compliance related issues on the backend prior to delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Completed post-closing quality control evaluations of originated mortgage loans.

MANAGER, POST CLOSING & DUE DILIGENCE

ANNIEMAC HOME MORTGAGE
09.2016 - 09.2018
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

LEAD- MTG. OPS/ TRAINING & DEV/ ENCOMPASS ENGINEER

DITECH FINANCIAL CORP
01.2012 - 09.2016
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Recruited, interviewed, hired and trained 25+ employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed all compliance related issues from Processing to Due Diligence.
  • Compiled training materials for new employees and tracked skill development.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.

TEAM LEAD, TITLE OPERATIONS

TITLE RESOURCE GROUP
09.2003 - 01.2012
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Managed disbursements, cut and processed checks and mailed correspondence.
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Managed internal operational standards and productivity targets.
  • Checked accuracy and completeness of all paperwork.

Education

Bachelor of Science - Industrial And Organizational Psychology

Southern New Hampshire University
Hooksett, NH
05.2024

HIGH SCHOOL DIPLOMA -

Burlington Township High School
Burlington, NJ
06.2003

Skills

  • Process Optimization/Improvements
  • Maintaining, clearing, and adhering to compliance regulations
  • Process Improvement Strategies
  • Investor Relations
  • Leadership and People Development
  • Knowledgeable in 30 states with extensive knowledge in NY and TX
  • Employee Motivation and Performance
  • Change and Growth Management
  • Encompass Engineer
  • Writing codes and customizing the entire system for multiple companies

Accomplishments

  • Promoted within leadership at the last three companies.
  • Successfully implemented and managed an Operations and Compliance mailbox for all operations compliance issues for the last 10 years.
  • Documented and resolved funding, servicing, post closing and due diligence issues which led to quicker process flow and salability.
  • Collaborated with offshore vendors and engineers to develop and improve the system. (Encompass)
  • Reduced company costs by taking on more responsibility and reducing OT.
  • Collaborated with a team of Ellie Mae administrators in the customizing of Encompass for business needs.
  • Supervised team of 3 direct manager reports and 30 indirect reports.

Timeline

TPO OPERATIONS MANAGER

NQM Funding, LLC
01.2024 - Current

OPERATIONS MANAGER

PRIVATE CREDIT UNION
05.2023 - Current

VP, BUSINESS OPERATIONS/COMPLIANCE (RETAIL/TPO)

WALL STREET MORTGAGE BANKERS, LTD.
09.2022 - 01.2023

SENIOR VICE PRESIDENT, CLOSING

SPROUT MORTGAGE, LLC
09.2020 - 07.2022

DIRECTOR, OPERATIONS/TRAINING & DEV. (RETAIL/TPO)

HOMEPOINT FINANCIAL CORP, LLC
10.2019 - 09.2020

MANAGER, POST CLOSING & DUE DILIGENCE

SPRINGEQ, LLC
12.2018 - 10.2019

MANAGER, POST CLOSING & DUE DILIGENCE

ANNIEMAC HOME MORTGAGE
09.2016 - 09.2018

LEAD- MTG. OPS/ TRAINING & DEV/ ENCOMPASS ENGINEER

DITECH FINANCIAL CORP
01.2012 - 09.2016

TEAM LEAD, TITLE OPERATIONS

TITLE RESOURCE GROUP
09.2003 - 01.2012

Bachelor of Science - Industrial And Organizational Psychology

Southern New Hampshire University

HIGH SCHOOL DIPLOMA -

Burlington Township High School

Similar Profiles

CREATE PROFILE
Kedra Johnson