Kedra Johnson
Williamstown
Summary
Performance-driven mortgage professional with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Determined to cut costs without impacting quality of products and services while being a reliable team player committed to building high-performing teams.
Overview
21
21
years of professional experience
Work History
TPO OPERATIONS MANAGER
NQM Funding, LLC
Remote
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
OPERATIONS MANAGER
PRIVATE CREDIT UNION
WILLIAMSTOWN NJ
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Manage disclosures, processing, closing & funding.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
VP, BUSINESS OPERATIONS/COMPLIANCE (RETAIL/TPO)
WALL STREET MORTGAGE BANKERS, LTD.
Great Neck, NY
09.2022 - 01.2023
- Implemented and managed the Operations Compliance Mailbox to assist with all compliance related issues from disclosures to due diligence.
- Spearheaded projects by coordinating with business development to provide system enhancements and improved functionality.
- Initiated and boosted relationships with various brokers and investors to deliver on-trend and quality service for customers.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Oversee day-to-day business operations by fostering deep professional relationships with staff and understanding the vision of the company.
SENIOR VICE PRESIDENT, CLOSING
SPROUT MORTGAGE, LLC
East Meadow, NY
09.2020 - 07.2022
- Assisted legal in loan review for trust, poa's, and LLC's.
- Managed Operations Compliance Mailbox for any compliance related issues.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Introduced new methods, practices and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Restructured closing department to reduce overhead and improve overall efficiency.
- Formulated processes to reduce downtime and financial loss.
DIRECTOR, OPERATIONS/TRAINING & DEV. (RETAIL/TPO)
HOMEPOINT FINANCIAL CORP, LLC
Ann Arbor, MI
10.2019 - 09.2020
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Managed and spearheaded compliance team with issues during the operations process from Opening to Due diligence.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Documented processes and drafted SOPs to comply with regulations and company policies.
MANAGER, POST CLOSING & DUE DILIGENCE
SPRINGEQ, LLC
Philadelphia, PA
12.2018 - 10.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Worked closely with investors to resolve compliance related issues on the backend prior to delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Completed post-closing quality control evaluations of originated mortgage loans.
MANAGER, POST CLOSING & DUE DILIGENCE
ANNIEMAC HOME MORTGAGE
Mt. Laurel, NJ
09.2016 - 09.2018
- Applied customer feedback to develop process improvements and support long-term business needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
LEAD- MTG. OPS/ TRAINING & DEV/ ENCOMPASS ENGINEER
DITECH FINANCIAL CORP
Fort Washington, PA
01.2012 - 09.2016
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Recruited, interviewed, hired and trained 25+ employees and implemented mentoring program to promote positive feedback and engagement.
- Managed all compliance related issues from Processing to Due Diligence.
- Compiled training materials for new employees and tracked skill development.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
TEAM LEAD, TITLE OPERATIONS
TITLE RESOURCE GROUP
Mount Laurel, NJ
09.2003 - 01.2012
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed internal operational standards and productivity targets.
- Checked accuracy and completeness of all paperwork.
Education
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH05.2024
HIGH SCHOOL DIPLOMA -
Burlington Township High School
Burlington, NJ06.2003
Skills
- Process Optimization/Improvements
- Maintaining, clearing, and adhering to compliance regulations
- Process Improvement Strategies
- Investor Relations
- Leadership and People Development
- Knowledgeable in 30 states with extensive knowledge in NY and TX
- Employee Motivation and Performance
- Change and Growth Management
- Encompass Engineer
- Writing codes and customizing the entire system for multiple companies
Accomplishments
- Promoted within leadership at the last three companies.
- Successfully implemented and managed an Operations and Compliance mailbox for all operations compliance issues for the last 10 years.
- Documented and resolved funding, servicing, post closing and due diligence issues which led to quicker process flow and salability.
- Collaborated with offshore vendors and engineers to develop and improve the system. (Encompass)
- Reduced company costs by taking on more responsibility and reducing OT.
- Collaborated with a team of Ellie Mae administrators in the customizing of Encompass for business needs.
- Supervised team of 3 direct manager reports and 30 indirect reports.
Timeline
TPO OPERATIONS MANAGER
NQM Funding, LLC
01.2024 - Current
OPERATIONS MANAGER
PRIVATE CREDIT UNION
05.2023 - Current
VP, BUSINESS OPERATIONS/COMPLIANCE (RETAIL/TPO)
WALL STREET MORTGAGE BANKERS, LTD.
09.2022 - 01.2023
SENIOR VICE PRESIDENT, CLOSING
SPROUT MORTGAGE, LLC
09.2020 - 07.2022
DIRECTOR, OPERATIONS/TRAINING & DEV. (RETAIL/TPO)
HOMEPOINT FINANCIAL CORP, LLC
10.2019 - 09.2020
MANAGER, POST CLOSING & DUE DILIGENCE
SPRINGEQ, LLC
12.2018 - 10.2019
MANAGER, POST CLOSING & DUE DILIGENCE
ANNIEMAC HOME MORTGAGE
09.2016 - 09.2018
LEAD- MTG. OPS/ TRAINING & DEV/ ENCOMPASS ENGINEER
DITECH FINANCIAL CORP
01.2012 - 09.2016
TEAM LEAD, TITLE OPERATIONS
TITLE RESOURCE GROUP
09.2003 - 01.2012
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
HIGH SCHOOL DIPLOMA -
Burlington Township High School