Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kedric N. Edwards

Addis,LA

Summary

Highly motivated and results-oriented professional leader with a vast background in management, customer service, sales, and human resources. Demonstrated skills include interpersonal communication, problem solving, decision making, adaptability to change, and the ability to learn and retain new information quickly

Overview

19
19
years of professional experience

Work History

Certified Alarm Technician

SafeHaven Security
02.2022 - Current
  • Assess customers' residences and educate them regarding property protection of their homes
  • Close sales of recommended packages of devices to enhance security
  • Perform safe and quality installation of security and smart home equipment
  • Train and educate customers of use of their home system
  • Teach and train new hires complete process of educating and installing
  • Recognized and hot new hire in company after 1st solo installation
  • Recognized often as best contract converter in branch

Customer Service Director

City of Plaquemine
12.2010 - 12.2021
  • Supervised and managed Customer Service Department which included Assistant Customer Service Director, Meter Readers, Customer Service Representatives, and Tellers
  • Ensured department was fully staffed with quality people through interviews, hiring, and termination when necessary
  • Monitored and submitted payroll for entire department
  • Enhanced existing policies to assist customers with utility billing

Recertification Advisor

Federal Emergency Management Agency (FEMA)
11.2005 - 05.2009
  • Assisted displaced residents in seeking of permanent housing
  • Assessed damaged dwellings after natural disaster
  • Researched and provided resources for effected applicants

Education

Louisiana State University -

Louisiana State University
Baton Rouge, LA
05.2000

High School Diploma -

Plaquemine High School
Plaquemine, LA
05.1998

Skills

    Team Leadership

    Time Management

    Complex Problem-Solving

    Verbal and written communication

    Staff Management

    Staff Training and Development

    Strategic Planning

    Project Management

    Sales Techniques

Timeline

Certified Alarm Technician

SafeHaven Security
02.2022 - Current

Customer Service Director

City of Plaquemine
12.2010 - 12.2021

Recertification Advisor

Federal Emergency Management Agency (FEMA)
11.2005 - 05.2009

Louisiana State University -

Louisiana State University

High School Diploma -

Plaquemine High School

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Kedric N. Edwards