Kedrick Dial
Richmond,TX
Summary
Dynamic sales professional with a proven track record of exceeding sales targets and enhancing customer satisfaction at Alliance Consumer Group. Skilled in customer relationship building and lead prospecting, with exceptional interpersonal communication abilities. Demonstrated success in upselling and cross-selling, leveraging customer service excellence to drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Alliance Consumer Group
09.2024 - 12.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Expanded customer base through cold calling, networking, and relationship building.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Implemented CRM tools to track customer interactions and sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Conducted detailed market analysis to guide development of sales strategies.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Outside Sales Representative
Small Business Growth Alliance
04.2024 - 07.2024
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through cold calling and personal visits to potential customers.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Security Supervisor
IPSA Security Services
03.2020 - 06.2024
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted regular patrols of facility to detect and deter security threats.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Streamlined visitor check-in processes, enhancing efficiency of entry and exit procedures.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Orange Theory Fitness
02.2017 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
Real Estate - Real Estate
Champions of Real Estate
Austin, Tx07.2021
Business Management - Business
West Texas A&M University
Canyon, TX06.2014
Business Management - Business
Baylor University
Waco, TX06.2012
Diploma -
Sulphur Springs High School
Sulphur Springs, TX06.2010
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Upselling and cross selling
- Objection handling
- Lead prospecting
- Cold calling
- Prospecting skills
Certification
BLS Certification
Texas real estate licenses
Private Security liscense
Additional Information
Word
Excel
PowerPoint
Navigation
Saleforce
Ugg
Timeline
Sales Representative
Alliance Consumer Group
09.2024 - 12.2024
Outside Sales Representative
Small Business Growth Alliance
04.2024 - 07.2024
Security Supervisor
IPSA Security Services
03.2020 - 06.2024
Sales Associate
Orange Theory Fitness
02.2017 - 03.2020
BLS Certification
Texas real estate licenses
Private Security liscense
Real Estate - Real Estate
Champions of Real Estate
Business Management - Business
West Texas A&M University
Business Management - Business
Baylor University
Diploma -
Sulphur Springs High School
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