Kedrick Harris

• To conduct thorough inspections of returned products.

• To ensure compliance with quality standards.

• Resolved customer inquiries regarding refunds, exchanges, and product issues,

• Enhanced overall client satisfaction.

•Maintained organized records of returns.

• Facilitated communication with clients by managing phone conversations for quick resolutions.

• Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.

• Promptly responded to inquiries and requests from prospective customers.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Met customer call guidelines for service levels, handle time and productivity.

• Improved productivity by mastering various machinery operations for cutting, grinding, and polishing glass materials.

• Prioritized workplace safety through proper handling techniques, protective gear usage, and adherence to established guidelines for hazardous materials management.

• Enhanced the overall aesthetic appeal of laminated glass products by skillfully applying decorative interlayers and finishes.

• Assisted in the development of training materials for new employees, promoting consistent quality standards across the team.

• Exhibited strong attention to detail while measuring, cutting, and aligning layers of glass accurately for successful lamination results.