Kedrick Jones
Olive Branch,MS
Overview
4
4
years of professional experience
1
1
Certification
Work History
Forge Press Operator
Dmc Power
Olive Branch, MS
10.2023 - Current
- Operated forge press machinery to produce high-quality components efficiently.
- Monitored production processes to ensure adherence to safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Collaborated with team members to streamline workflows and improve production output.
Call Center Representative
Dynata
Remote
08.2024 - 10.2025
- Managed high-volume inbound calls to assist customers with inquiries and concerns.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Documented interactions accurately in call tracking system for quality assurance.
- Trained new employees on protocols and best practices for customer service excellence.
Line Cook
Southern Hands Family Dining
Olive Branch, MS
08.2022 - 10.2023
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety standards.
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Operated kitchen equipment safely, including ovens, fryers, and grills, following operational protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Arts - Accounting
University of Memphis
Memphis, TN05-2027
High School Diploma -
Center Hill High School
Olive Branch, MS05-2022
Associate of Arts - Accounting
Northwest Mississippi Community College
Senatobia, MS05-2025
Skills
- Metal forming
- Machine maintenance
- Problem-solving skills
- Data entry
- Customer support
- Customer service
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
- HIPAA compliance
- Medical terminology knowledge
Certification
Medical Assistant
Languages
English
Native or Bilingual
Timeline
Call Center Representative
Dynata
08.2024 - 10.2025
Forge Press Operator
Dmc Power
10.2023 - Current
Line Cook
Southern Hands Family Dining
08.2022 - 10.2023
Bachelor of Arts - Accounting
University of Memphis
High School Diploma -
Center Hill High School
Associate of Arts - Accounting
Northwest Mississippi Community College