Victoria Reel
Summary
Diligent Individual with a solid background in leading retail sales teams to success. Proven track record of driving customer satisfaction and sales performance through effective team management and sales strategies. Strong leadership and communication skills to foster a collaborative and customer-focused environment. Committed to delivering exceptional results by leveraging expertise in team building, sales techniques, and customer service.
Overview
21
21
years of professional experience
Work History
Lead Retail Sales Consultant
ATT
09.2019 - 01.2025
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Monitored competitor activity, staying informed of industry trends to make more strategic decisions in-store operations.
- Trained new retail sales consultants, imparting essential product knowledge and sales skills for success on the job.
- Increased store revenue through effective upselling and cross-selling techniques tailored to individual customer needs.
Sales Consultant
Bestbuy
01.2017 - 01.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Logistics Coordinator
Old Navy
01.2012 - 01.2017
- Identified bottlenecks in shipping processes by analyzing workflow and suggesting improvements for timely deliveries.
- Planned logistics operations for improved inventory management and streamlined supply chain processes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Assistant Store Manager
Radioshack
01.2008 - 01.2017
- Guided team members through challenges with clear communication and support.
- Executed merchandising strategies for increased product visibility and sales.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service
Sears
01.2004 - 02.2008
- Delivered exemplary customer service and warmly greeted guests.
- Directed cleaning, restocking, and customer service activities.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
Education
High school diploma -
Crawfordsville High School
Crawfordsville, Arkansas01.2003
Skills
- Store Efficiency Optimization
- Sales Strategy Planning
- Brand Promotion Skills
- Achievement of Sales Goals
Accomplishments
- Supervised team of twelve staff members.
- Resolved product issue through consumer testing.
Timeline
Lead Retail Sales Consultant
ATT
09.2019 - 01.2025
Sales Consultant
Bestbuy
01.2017 - 01.2019
Logistics Coordinator
Old Navy
01.2012 - 01.2017
Assistant Store Manager
Radioshack
01.2008 - 01.2017
Customer Service
Sears
01.2004 - 02.2008
High school diploma -
Crawfordsville High School
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