Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kedrin Mitchell

Houston,TX

Summary

Goal-driven Management professional bringing 20-year career history in management and proven track record of team building and business growth. Skilled at customer service management, employee development and customer engagement.

Overview

21
21
years of professional experience

Work History

Customer Service Agent/ Ascend Supervisor Program

United Airlines
Houston, TX
01.2023 - Current
  • Daily interaction with customers in all terminals, assisting with travel needs
  • Committed to anticipating customer needs and exceeding their expectations
  • Collaborate with team members and remain adaptable in an ever changing, fast paced environment Working everyday with a safety mentality for customers and well as fellow employees.

Realtor

Nest Finders Realty
Houston, TX
01.2020 - Current
  • Assist Clients finding homes and leases that meet their required specifications Compared properties with similar properties that had recently sold to get fair market Prices
  • Promoted sales of client properties through various methods of advertisement, open Houses and using MLS (multiple listing service).

Regional Sales Manager

KMD Premier Brokers
Houston, TX
01.2017 - 01.2020
  • Developed and maintained relationship with potential vendors and potential clients
  • Developed Sales training materials for sales team
  • Generated new contracts through door to door marketing, networking and cold calling.

Sales Professional

Nordstrom
Houston, TX
01.2015 - 01.2016
  • Achieved and exceeded weekly department sales goals Built and maintained relationships with clients by providing high-end clothing that suited their individual needs
  • Served as direct point of contact for top clients
  • Responsible for daily department maintenance.

Sales Manager

Rovaf Pallet Brokers
Houston, TX
01.2013 - 01.2015
  • Streamlined contract negotiating, and financial forecasting procedures
  • Generated new contracts through door to door marketing, networking and cold calling
  • Received and fulfilled purchase orders through Oracle operating systems
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Manager

Enterprise Rental Car
Houston, TX
01.2012 - 01.2014
  • Conducted contract underwriting and auditing for two branches
  • Led and developed a team of 22 employees
  • Performed daily fleet management for over 300 vehicles by mastering Enterprise Inc.’s Fleet Management and Procurement Operation System 2.0
  • Developed new client marketing and sales strategies through one-on-one training.

Shop Manager

Saks Fifth Avenue
Houston, TX
01.2004 - 01.2009
  • Supervised daily sales of clothing line worth $300K
  • Maintained an extensive client book of high profile clients
  • Reported to New York headquarters for quarterly buys and assessments.

Department Manager

Bloomingdales
Atlanta, GA
01.2003 - 01.2004
  • Managed daily sales and maintenance of sales area
  • Managed and maintained a steady client base that included over 100 clients.

Education

Master of Business Management -

University of Phoenix (South Loop Campus)

Bachelor of Business Administration -

Philander Smith University

Skills

  • Microsoft Office
  • Contract Underwriting
  • Inbound Call Management
  • Problem Resolution
  • Performance Evaluation
  • Problem-Solving
  • Complaint Resolution
  • Report Generation
  • Policy Enforcement
  • Performance Evaluations
  • Time Management
  • Team Building and Leadership
  • Handling Escalations
  • Customer Relationship Management (CRM)

Accomplishments

  • Increased branch assets from $2M to $6.5M in 1 fiscal year.
  • 2-Time Champion Award winner for Overall Top Sales Performance in Houston (Selected from 650 employees).
  • Elevated annual customer service satisfactory score from 52% to 95% in 6 months.
  • Trained and developed 6 Management Trainees who were promoted to Managers within 6 months.
  • Promoted to Shop Manager within 90 days of being hired.
  • Recognized as Top 10 in sales and received the Saks First Honors.

Timeline

Customer Service Agent/ Ascend Supervisor Program

United Airlines
01.2023 - Current

Realtor

Nest Finders Realty
01.2020 - Current

Regional Sales Manager

KMD Premier Brokers
01.2017 - 01.2020

Sales Professional

Nordstrom
01.2015 - 01.2016

Sales Manager

Rovaf Pallet Brokers
01.2013 - 01.2015

Manager

Enterprise Rental Car
01.2012 - 01.2014

Shop Manager

Saks Fifth Avenue
01.2004 - 01.2009

Department Manager

Bloomingdales
01.2003 - 01.2004

Master of Business Management -

University of Phoenix (South Loop Campus)

Bachelor of Business Administration -

Philander Smith University

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Kedrin Mitchell