Armanda Flowers
Memphis,TN
Summary
Proven leader in enhancing resident care at Sevita, adept at budget optimization and fostering team collaboration. Leveraged problem-solving and critical thinking to surpass goals, achieving a significant improvement in operational efficiency. Excelled in customer service, demonstrating a friendly and positive attitude that enhanced team dynamics and resident satisfaction.
Overview
16
16
years of professional experience
Work History
DSP
Sevita
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day living, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Home Manager
SJCS
01.2020 - 03.2023
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Implemented training programs for staff development, enhancing their skills and knowledge base for improved resident care.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Conducted thorough assessments of prospective residents to determine appropriate placement within the facility.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
Home Manager
D and S Community Services
07.2012 - 01.2017
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Managed financial aspects of the home, including budgeting, expense tracking, and vendor negotiations to optimize resources.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
DSP
SRVS
09.2008 - 06.2012
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Physical Therapy Assistant -
Southwest Community College
Memphis, TNSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Critical Thinking
Timeline
DSP
Sevita
06.2023 - Current
Home Manager
SJCS
01.2020 - 03.2023
Home Manager
D and S Community Services
07.2012 - 01.2017
DSP
SRVS
09.2008 - 06.2012
Physical Therapy Assistant -
Southwest Community College