Kedron Shepherd
Los Angeles,CA
Summary
Team player and leader, able to inspire staff to perform their best. Detail oriented,strong interpersonal skills and 35 years of experience Retail Sales Management and Customer Service. A multi –tasker who excels at staff training and recruiting, with a track record for inspiring great customer service and customer satisfaction. Area Of Expertise Product Knowledge Client Engagement Conflict Management Resolution Business Communication Sales Presentation And Resolution Using Common Business Software
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Sales Merchandiser
Acosta Sales And Marketing JacksonVille
, Florida
07.2018 - Current
- Consistenly exceeding sales goals by applying upselling techniques
- Prepare and submit sales reports to managers on as need basis
- Work closely with management to develop a professional relationship,ensuring smooth and cooperative involvement in the marketing, promotion and sales
- Maintain full distrubution and display of products in assinged accounts per planogram
- Assist in retail and sales initatives( new product introduction, 30 day speed to shelf)
Merchandiser
Jacent Retail
Orange, California
06.2015 - 01.2018
- Arrange and maintain product displays to help create layout plans for maximizing product appeal
- Manage inventory information by keeping through records, noting delivery transactions and change in products status
- Develop sales plans by analyzing profits and sales data
- Conduct regular audits, remove damaged or discontinued stock, and credit processing
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Assistant Manager
Walgreens
Hawthorne, CA
06.2003 - 11.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Arts - Marketing
El Comino College
Torrance, CA2019
Skills
- Product Knowledge
- Client Engagement
- Conflict Management Resolution
- Business Communication
- Sales Presentation Resolution
- Using Common Business Software
- WS Office
- Excel
- Outlook
- Data Entry
- Multi-Line Phones
Certification
- Recruiting,Hiring and Onboarding: Couresa
- Pivoting To Recruiting Workshop
- Business and Meeting Planning: Cal State Dominguez
Timeline
Retail Sales Merchandiser
Acosta Sales And Marketing JacksonVille
07.2018 - Current
Merchandiser
Jacent Retail
06.2015 - 01.2018
Assistant Manager
Walgreens
06.2003 - 11.2015
Associate of Arts - Marketing
El Comino College
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