Keila L. Barrow
Opelousas,LA
Summary
I am a current MSW student with a strong professional background in Customer Relations. I have an educational background in Psychology. I am currently pursuing an intern position which is necessary to obtain a desired Master of Social Work degree.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Representative
AT&T Mobility
11.2006 - 01.2019
- Customer care representative duties including actively listened and addressed customer concerns and complaints, achieving top scores in Quality Assurance. De-escalated highly irate customer situations. Uncovered customer orders for products and services. Worked efficiently in highly stressful environment. Developed professionalism and team building skills by working closely with a team of peers. Participated in Grass Roots meetings. Monitored self-service performance statistics for work related improvement. Utilized knowledge-based information to learn new skills. A floor support position allowed me to assist in training of new reps. An e-care position allowed me to assist other representatives in resolving in store problems. Utilized technical and network systems to change condition of cellular services.
Store Manager
Cash Tyme
04.2006 - 11.2006
- Store Manager included duties as management of store and customer services. Managed pay day loan accounts and data input using Microsoft Excel. Managed accounts that were in write-off status. Appropriated time for various activities such as call-backs and marketing. Responsible for recruiting new customers. Gained more communication skills by training new employees.
Cashier Supervisor
Sam's Club
02.2000 - 04.2006
- Duties included utilizing time management skills by maintaining cashier breaks and lunch schedules. Supervising cashier operations allowed me to exhibit leadership skills. Worked efficiently with a front-end team. Assisted in training new cashiers. Utilized the store inventory system to locate items in-store for customers. Responsible for monetary transactions between registers. Worked in the cash office and input sales data using Excel and other company-oriented databases.
- Quickly and accurately counted drawers at the start and end of each shift.
Education
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Lafayette, LA05.2021
Master of Science - Social Work
Capella University
12-2026
Skills
- Customer service
- Data entry
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Payment processing
- First call resolution
- Conflict mediation
- Customer relationship management
- Documentation and reporting
- Database research
Certification
- AlcoholEdu Ongoing Education Fall 2020
- Sexual Assault Prevention Module Fall 2020
- Hazing Prevention 101 Course Module Fall 2020
Awards
Dean’s List Fall 2019, President’s List Spring 2020, Fall 2020
Timeline
Customer Care Representative
AT&T Mobility
11.2006 - 01.2019
Store Manager
Cash Tyme
04.2006 - 11.2006
Cashier Supervisor
Sam's Club
02.2000 - 04.2006
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Master of Science - Social Work
Capella University
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