Tracy Whitmore
Upper Marlboro,MD
Summary
Dynamic Assistant Manager with proven expertise in customer service, team leadership, and problem-solving. Committed to enhancing customer experiences and driving sales through effective mentorship and operational coordination.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Starbucks
Washington, District of Columbia
09.2013 - Current
- Supervised daily operations to improve store functionality and elevate customer satisfaction.
- Trained and mentored new baristas to uphold customer service standards and improve overall service quality.
- Resolved customer complaints to foster positive customer experiences.
- Implemented promotional strategies to enhance customer engagement and sales.
- Managed inventory levels and coordinated product orders to ensure consistent stock availability.
Concierge
Capitol Concierge
Washington, District of Columbia
02.2007 - 09.2013
- Delivered exceptional customer service, significantly improving guest experiences and satisfaction.
- Coordinated transportation and travel arrangements for clients, ensuring timely and seamless travel experiences.
- Assisted guests with dining reservations, event tickets, and personalized recommendations.
- Oversaw concierge desk operations, facilitating effective communication and high-quality service delivery.
- Developed strong relationships with local vendors to secure exclusive services for guests.
Patient Service Representative
Washington Hospital Center
Washington, District of Columbia
01.1999 - 02.2007
- Delivered exceptional customer service to patients and families in a fast-paced healthcare environment, enhancing patient satisfaction.
- Coordinated patient appointments using electronic health record systems to optimize scheduling efficiency. using electronic health record systems, ensuring timely access to care.
- Assisted patients with insurance inquiries and verification processes, facilitating smoother service delivery.
- Scheduled patient appointments using electronic health record systems efficiently.
- Oversaw patient check-in and check-out procedures, enhancing accuracy and streamlining patient flow.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MDSkills
- Operations management
- Inventory management
- Retail operations
- Promotional strategy
- Complaint resolution
- Customer service
- Team leadership
- Staff training
- Staff scheduling
- Financial oversight
- Team supervision
- Problem solving
- Effective communication
- Relationship building
Timeline
Assistant Manager
Starbucks
09.2013 - Current
Concierge
Capitol Concierge
02.2007 - 09.2013
Patient Service Representative
Washington Hospital Center
01.1999 - 02.2007
High School Diploma -
Parkdale High School