Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiquita Hunter

Dothan,AL

Summary

Dynamic professional with a robust background in customer support, specializing in conflict resolution, effective communication, and innovative problem-solving. Recognized for cultivating a collaborative team environment and adeptly adapting to evolving needs to ensure exceptional customer satisfaction. Proficient in managing multiple tasks efficiently while utilizing empathy and active listening to foster strong relationships with clients and colleagues. Committed to driving positive outcomes through a customer-centric approach and a passion for service excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

Apple
08.2020 - Current
  • Provide technical support and troubleshoot Apple products, guiding customers to effective solutions.
  • Manage inbound calls, emails, and chat inquiries with professionalism and empathy.
  • Maintain detailed customer records, documenting actions taken and issues resolved to ensure accuracy.
  • Deliver complete and accurate product/service information to improve customer satisfaction.
  • Identify sales opportunities and upsell products, contributing to revenue growth.
  • Resolved customer inquiries through various channels, ensuring timely and accurate information delivery.
  • Collaborated with team members to enhance service quality and improve customer satisfaction ratings.

Correctional Officer

Florida Department of Corrections
10.2018 - 08.2020
  • Monitored inmate activities, enforced rules, and maintained security within correctional facilities.
  • Conducted searches for contraband and responded quickly to security breaches or disputes.
  • Documented daily activities and maintained detailed records to support incident investigations.
  • Exercised sound judgment in high-pressure environments to maintain safety and order.
  • Supervised inmate activities to maintain safety and security within facility premises.
  • Conducted regular inspections of living quarters and common areas to ensure compliance with regulations.
  • Implemented conflict resolution strategies to de-escalate potential violent situations among inmates.

Certified Nursing Assistant (CNA)

Signature HealthCARE LLC
06.2014 - 10.2018
  • Collected and documented patient vital signs, symptoms, and progress for medical teams.
  • Assisted patients with mobility, hygiene, wound care, and daily living activities.
  • Maintained accurate records and ensured compliance with healthcare standards.
  • Supported nurses and physicians with medical procedures while providing compassionate care.
  • Provided compassionate patient care, ensuring comfort and dignity in daily activities.
  • Assisted nursing staff with medical procedures, enhancing workflow efficiency and patient outcomes.
  • Monitored vital signs, reporting changes to nursing staff for timely intervention and care adjustments.
  • Educated patients and families on health management, fostering understanding of treatment plans and recovery processes.

Education

Diploma -

Geneva High School
01.2014

Skills

  • Remote Customer Support (Phone, Email, Chat)
  • Active Listening & Conflict Resolution
  • Inbound & Outbound Call Management
  • Data Entry & 10-Key Accuracy
  • Microsoft Office Suite & Google Workspace
  • CRM & Ticketing Systems (Salesforce, Zendesk, etc)
  • Time Management & Task Prioritization
  • Technical Troubleshooting & Product Support
  • Multitasking & Adaptability in Remote Environments
  • Excellent Written & Verbal Communication
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Active listening

Timeline

Customer Service Agent

Apple
08.2020 - Current

Correctional Officer

Florida Department of Corrections
10.2018 - 08.2020

Certified Nursing Assistant (CNA)

Signature HealthCARE LLC
06.2014 - 10.2018

Diploma -

Geneva High School

Similar Profiles

CREATE PROFILE