Keeana Aveiro
Honoka'a,HI
Summary
I'm a hardworking , adaptable professional with proven relationship-building and time management skills in fast-paced environments
Overview
8
8
years of professional experience
Work History
CX Operator
Bishop & Co
Honolulu, HI (Remote)
04.2025 - 09.2025
- Managed high-volume inbound calls while providing exceptional customer service.
- Resolved customer inquiries efficiently, ensuring timely follow-up and issue resolution.
- Collaborated with team members to share best practices and improve service delivery.
- Maintained up-to-date knowledge of products and services to address customer needs effectively.
- Assisted customers by answering questions and responding to inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Reduced average call time for improved efficiency through active listening and clear communication skills.
Server
Island Hopper Taproom
Waimea, HI
05.2023 - 11.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
Host Person/ Food Runner
Fairmont Orchid
Kamuela, HI
06.2018 - 04.2023
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
Expeditor
Mauna Lani Auberge
Kamuela, 96743
11.2019 - 01.2021
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Assisted in maintaining a clean and organized work area throughout each shift.
- Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Monitored inventory levels and replenished supplies as needed.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
PBX Operator
Hilton Grand Vacations Club
Waikoloa, HI
01.2018 - 06.2018
- Responded promptly to customer inquiries in a professional manner over the phone or in person.
- Coordinated transportation arrangements for guests when requested through limousine companies.
- Greeted guests and answered inquiries regarding hotel services, facilities, and hours of operation.
- Operated telephone switchboard station to answer incoming calls and direct them to appropriate staff member or department.
- Handled emergency situations by communicating with appropriate departments within the hotel.
- Created detailed logs of guest complaints or compliments for review by management personnel.
- Answered questions related to hotel policies, services, rates and availability of rooms.
- Provided excellent customer service while maintaining a friendly attitude towards guests at all times.
Cashier/Shelf Stocker
CVS Pharmacy
Waimea, HI
01.2018 - 06.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Associate of Arts - Nursing
Hawaii Communtiy College
Hilo, HI05-2021
Skills
- Communication
- Customer service
- Interpersonal
- Critical thinking
- Teamwork
- Attention to detail
- Multitasking
Timeline
CX Operator
Bishop & Co
04.2025 - 09.2025
Server
Island Hopper Taproom
05.2023 - 11.2024
Expeditor
Mauna Lani Auberge
11.2019 - 01.2021
Host Person/ Food Runner
Fairmont Orchid
06.2018 - 04.2023
PBX Operator
Hilton Grand Vacations Club
01.2018 - 06.2018
Cashier/Shelf Stocker
CVS Pharmacy
01.2018 - 06.2018
Associate of Arts - Nursing
Hawaii Communtiy College