Keeana Shonfelt
Glen Burnie,MD
Summary
Highly organized Legal Assistant / Paralegal with a Paralegal Certificate and a strong record of supporting confidential, deadline-driven casework. Experienced in managing legal files, coordinating high-volume matters, and providing polished client-facing support within sensitive environments.
Overview
4
4
years of professional experience
Work History
Leasing Professional & Service Coordinator
Liberty Military Housing
01.2025 - Current
- Manage and document 700+ active matters requiring strict organization, prioritization, and follow-through. Serve as a primary client contact in high-stress situations while maintaining professionalism and discretion.
- Facilitated resident lease signings and renewals, ensuring compliance with company policies.
- Coordinated client service requests, ensuring timely response and resolution of issues.
Verification & Authorization Coordinator
Rise Physical Therapy
07.2022 - 12.2024
- Maintained confidential records, audited case files, prepared documentation, and communicated formally with agencies and third parties in compliance-driven environments.
- Coordinated authorization processes for patient services, ensuring timely approvals with insurance providers.
- Facilitated communication between clinical staff and insurance companies to streamline treatment authorizations.
Insurance Coordinator
Exagen
03.2022 - 07.2022
- Maintained organized records and professional correspondence related to sensitive client matters.
- Managed insurance claims processing, ensuring timely submissions and compliance with regulatory requirements.
- Coordinated communication between patients, providers, and insurance companies to resolve inquiries efficiently.
Education
Paralegal Certificate -
Bryan University
01.2025
Skills
- Case & File Management
- Legal Document Preparation
- Court Deadline Control
- Client Intake & Correspondence
- Confidential Records
- Compliance & Ethics
- Microsoft Office Suite
- Goal-oriented mindset
- Telephone and email etiquette
- Fair housing policies
Accomplishments
- Achieved occupancy goal 94% by introducing Organized lease flow system for related customer service tasks.
- Achieved 98.59% work order satisfaction by introducing timely maintenance plans : 98% execution of work order with 720 units
Timeline
Leasing Professional & Service Coordinator
Liberty Military Housing
01.2025 - Current
Verification & Authorization Coordinator
Rise Physical Therapy
07.2022 - 12.2024
Insurance Coordinator
Exagen
03.2022 - 07.2022
Paralegal Certificate -
Bryan University
Relevant Legal Training
- Family Law
- Contract Law
- Legal Research & Writing
- Legal Ethics
- Civil Procedure