Keeanna Mawudeku
Lynnwood
Summary
Driven and passionate Leasing and Occupancy Specialist with extensive experience in affordable housing, property management operations, and tenant relations. Thrives in fast-paced environments, managing all aspects of the leasing cycle while ensuring full compliance with WSHFC, Section 8, and Fair Housing regulations. Highly regarded for delivering exceptional customer service, strong attention to detail, and clear, collaborative communication with cross-functional teams. Enthusiastic about mentoring and supporting team members, maintaining organized and compliant resident files, and driving leasing success across a diverse portfolio. Proven track record in hitting occupancy targets, leading effective marketing and outreach initiatives, and creating welcoming, engaged communities. Eager to bring this experience into a leadership role focused on inspiring teams, improving operations, and making a lasting impact on residents and communities.
Overview
8
8
years of professional experience
Work History
Affordable Occupancy Specialist
Community Roots Housing
10.2023 - Current
- Oversee the full leasing cycle for a portfolio consisting of 10 properties and 353 units, ensuring optimal occupancy and tenant satisfaction.
- Conduct applicant pre-screenings via phone to assess eligibility, schedule property tours, and provide information regarding online applications or waitlist procedures.
- Regularly assess rental rates for available units to ensure compliance with established affordability guidelines, including AMI thresholds, program caps, and regulatory restrictions set forth by housing authorities and funding agencies.
- Evaluate rental applications by performing (3rd party background checks, income verifications, landlord verification, rental assistance) to ensure compliance with affordable housing guidelines
- Assist with marketing and leasing efforts for new developments or recently renovated properties during initial lease-up phases.
- Maintain comprehensive knowledge of assigned properties, including amenities, floor plans, pricing structures, and leasing details.
- Assisted in developing strategies that addressed the unique needs of diverse tenant populations, promoting inclusivity and understanding in the community.
- Collaborated with property managers to maintain up-to-date records on vacancies, ensuring accurate reporting on occupancy rates.
- Ensure accuracy and consistency across all online marketing sources through daily updates.
- Maintain the confidentiality and integrity of all resident and prospect files, ensuring secure handling of sensitive information.
- Collaborate with onsite teams to facilitate the move-in process, including lease preparation and ensuring all documentation is fully executed prior to occupancy.
- Perform applicant and resident recertification interviews, ensuring the accurate collection and verification of required eligibility documentation. Submit completed certification files to third-party auditors for timely approval.
- Uphold strict adherence to federal, state, and local housing program regulations, including Washington State Housing Finance Commission (WSHFC) guidelines and Fair Housing laws.
- Draft and distribute formal correspondence, including approval and denial notifications, in accordance with company standards and regulatory requirements.
- Provide onboarding support and training for new team members on organizational policies, application processing procedures, WSHFC compliance, and voucher program requirements (e.g., Housing Choice Vouchers, Section 8).
- Improved overall tenant experience with prompt responses to inquiries regarding lease terms or policy clarifications.
Manager
Keezkitchen
12.2020 - 12.2024
- Co-manage daily operations of a mobile catering and food service business, including staff scheduling, event logistics, and financial oversight.
- Develop and price seasonal and event-specific menus based on customer preferences, budget constraints, and culinary trends.
- Ensure compliance with health and safety regulations by completing necessary documentation for permits, insurance, and inspections.
- Oversee inventory management and supply ordering, maintaining cost-effective operations and minimizing waste.
- Train and supervise team members on proper food handling, customer service protocols, and event execution procedures.
- Serve as the point of contact for clients during events, ensuring high-quality service and quick resolution of issues.
- Contribute to business growth by promoting services through social media and managing customer engagement strategies.
- Lead setup and breakdown of event spaces, ensuring timely and organized transitions.
- Conduct post-event evaluations to identify areas for improvement and enhance future performance.
Leasing Consultant
Thrive Communities
09.2019 - 08.2022
- Acted as a front-line representative for the community, responding to all leasing inquiries and showcasing available units to prospective tenants.
- Scheduled property tours, highlighted community amenities, and guided applicants through the leasing process to ensure seamless move - in process.
- Processed rental applications, conducted background and credit checks, verified employment and income, and ensured compliance with fair housing regulations.
- Managed the lease signing process, including collection of move-in fees, execution of documents, and completion of move-in inspections.
- Conducted regular market research and competitive audits to inform pricing strategies and promotional offers.
- Monitored and addressed tenant violations, unpaid rent issues, and renters’ insurance compliance.
- Coordinated with maintenance and third-party vendors to ensure timely resolution of work orders and unit readiness.
- Contributed to community engagement by organizing resident events, managing event budgets, and producing monthly newsletters.
- Ensured timely delivery and compliance of legal notices, including 15-day, 10-day, and 5-day notifications.
- Conducted detailed move-out inspections to document unit condition, retrieved all issued property items (e.g., keys, access devices) from departing residents, and ensured compliance with move-out procedures.
- Complete routine property walks and unit inspections to ensure cleanliness, safety, and resident compliance with community rules, including proper use and maintenance of porches and shared spaces.
- Oversaw weekend office operations by handling phone calls, facilitating resident and prospect tours, restocking community refreshments, and providing support with maintenance requests and resident services.
Leasing Consultant
Pinnacle Properties
09.2017 - 09.2019
- Managed the end-to-end leasing process, including responding to prospective resident inquiries, coordinating and conducting property tours, processing rental applications, and preparing and executing lease agreements in compliance with program and company standards.
- Provided excellent customer service to prospective tenants by clearly communicating community policies, floor plans, and lease terms.
- Reviewed and verified applicant information, including employment, rental history, and creditworthiness, to ensure eligibility.
- Collected rent payments, recorded transactions, and maintained payment histories in the property management system.
- Assisted in lease negotiations, renewals, and move-out inspections to maintain high occupancy and tenant satisfaction.
- Implemented property marketing strategies through online listings, social media, and open houses to increase exposure and leasing activity.
- Contributed to community engagement by organizing resident events, managing event budgets, and producing monthly newsletters.
- Worked closely with property managers to address tenant issues, schedule repairs, and ensure a high standard of property upkeep.
- Participated in unit inspections and coordinated contractor work for both occupied and vacant units.
- Maintained organized records of leasing activities and prepared reports on occupancy trends and leasing performance.
- Ensured timely delivery and compliance of legal notices, including 15-day, 10-day, and 5-day notifications.
- Assisted in preparing and delivering legal notices and supported eviction procedures when necessary.
Education
General Studies
Marysville Pillchuck
Marysville, WA06-2017
Skills
- Application processing
- Resident Relations & Retention
- Excellent Customer Service
- Time & Schedule Management
- Marketing & Outreach
- Online Marketing & Lead Management
- Team Collaboration & Leadership
Timeline
Affordable Occupancy Specialist
Community Roots Housing
10.2023 - Current
Manager
Keezkitchen
12.2020 - 12.2024
Leasing Consultant
Thrive Communities
09.2019 - 08.2022
Leasing Consultant
Pinnacle Properties
09.2017 - 09.2019
General Studies
Marysville Pillchuck
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