Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Keeara Auguste

Coconut Creek,FL

Summary

Dedicated service professional with 5+ years of experience in retail and call center environments. Proficient in active listening, conflict resolution, and delivering exceptional customer service. Demonstrated success in surpassing performance benchmarks and ensuring high customer satisfaction.

Customer service and sales professional with a 98% customer satisfaction rating in the first three months at Aeropostale. Proven track record of meeting targets and delivering exceptional service in both retail and call center settings.

Overview

10
10
years of professional experience

Work History

Server and Sales Representative

The Boca Raton Resort and Club
Boca Raton, FL
01.2020 - Current
  • Greeted guests, provided menus, and answered any questions as needed.
  • Deliver high-quality service in a prestigious fine dining environment, ensuring guest satisfaction and loyalty.
  • Upsell food and beverage options to enhance the guest experience and drive revenue growth.
  • Collaborate with kitchen and management teams to ensure seamless service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Call Center Representative

Teleperformance
Boca Raton, FL
09.2015 - 05.2019
  • Consistently met or exceeded key performance metrics in a high-pressure call center environment.
  • Handled customer inquiries, resolved issues, and provided operational support, maintaining a positive and professional attitude.
  • Completed five 4-hour customer service training modules, mastering skills in call management, rapport building, conflict resolution, and customer retention.
  • Adapted to changing work schedules and business needs, contributing additional hours to meet company goals.
  • Worked effectively both in team settings and independently in a self-directed environment.

Customer Service Representative

Aeropostale
Sunrise, FL
08.2014 - 08.2015
  • Provided dynamic customer service in a fast-paced retail environment, exceeding customer expectations through tailored assistance.
  • Achieved a 98% customer satisfaction rating within three months, surpassing the company target of 90%.
  • Handled high-volume sales transactions, generating $500-$1,000 in weekly revenue while meeting all performance benchmarks in speed, accuracy, and volume.
  • Built lasting customer relationships, driving repeat business, and enhancing brand loyalty.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL

High School Diploma in Honors

Piper High School
Sunrise, FL

Skills

  • Active listening and effective communication
  • Strong organizational skills
  • Proficient in conflict resolution and problem-solving
  • Courteous and professional demeanor
  • Energetic and adaptable team player
  • Telecommunication skills with call center expertise

Accomplishments

  • Honors in High School and College associates.
  • Shooting Star Performance Award at The Boca Raton Resort.

Languages

English
Full Professional
Spanish
Limited
French
Full Professional

Timeline

Server and Sales Representative

The Boca Raton Resort and Club
01.2020 - Current

Call Center Representative

Teleperformance
09.2015 - 05.2019

Customer Service Representative

Aeropostale
08.2014 - 08.2015

Associate of Arts -

Broward College

High School Diploma in Honors

Piper High School

Similar Profiles

CREATE PROFILE
Keeara Auguste