Keedra Pleasant
Newark,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Teaching Assistant
Goddard School
West Orange, New Jersey
11.2022 - Current
- Instructed students individually or in groups to reinforce learning concepts.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Implemented strategies designed to help struggling learners understand difficult concepts.
- Facilitated group discussions among students to encourage critical thinking skills.
- Assisted with the development of Individual Education Plans.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Participated in professional development workshops related to teaching techniques.
- Provided one-on-one support for special needs students.
- Communicated regularly with parents about their child's progress in school.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
Customer Service Representative
Brandywine Assisted Living
Livingston, New Jersey
09.2020 - 07.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
Security Officer
Sterling Security
Newark, NJ
07.2021 - 09.2021
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked for safety hazards and took corrective action when necessary.
- Assisted in the development and implementation of security policies and procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Performed first aid and CPR when necessary during emergency situations.
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Teacher's Assistant
Page Academy
Newark, NJ
07.2019 - 07.2021
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Observed student performance in order to assess progress towards academic goals.
- Coordinated daily tasks between teachers and other staff members.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Facilitated small group instruction and activities for students of varying abilities.
- Monitored student progress, providing feedback and support as needed.
- Provided individualized assistance to students with special needs in the classroom.
Teacher's Assistant
Newark Renaissance House
Newark, New Jersey
06.2014 - 09.2018
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Observed student performance in order to assess progress towards academic goals.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Facilitated small group instruction and activities for students of varying abilities.
- Monitored student progress, providing feedback and support as needed.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Greeted parents at school events to provide information about curriculum and activities.
Customer Service Cashier
McDonald's Restaurant
Newark, New Jersey
07.2015 - 07.2015
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained accurate records of transactions using the point-of-sale system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
Medical - Medical Assisting
Star Career Academy - Newark
Newark, NJ07-2014
High School Diploma -
Weequahic High School
Newark, NJ06-2013
Skills
- Student and parent relations
- Student Supervision
- Behavior Modeling
- Material Preparation
- Classroom support
- Study Skills Development
- Progress Monitoring
- Attendance Tracking
- Clerical Support
- Classroom supply management
- Student Tutoring
- Special Education Support
- Behavior Management
- Discussion Facilitation
- Early Childhood Education
- Student Health and Safety
- Classroom Management
- Maintaining safe environments
- Relationship Building
- Stress Management
- Reading and Writing Support
- Positive Attitude
- Computer Skills
- Individualized Educational Plans
- CPR and First Aid
- Calm and Patient Demeanor
- Serving Diverse Communities
- Student Engagement
- Special needs education
- Cleaning and sanitizing
- Excel
- Multicultural Awareness
- Mathematics Instruction
- Child Development Certification
- Information Protection
- Setting up activities
Timeline
Teaching Assistant
Goddard School
11.2022 - Current
Security Officer
Sterling Security
07.2021 - 09.2021
Customer Service Representative
Brandywine Assisted Living
09.2020 - 07.2022
Teacher's Assistant
Page Academy
07.2019 - 07.2021
Customer Service Cashier
McDonald's Restaurant
07.2015 - 07.2015
Teacher's Assistant
Newark Renaissance House
06.2014 - 09.2018
Medical - Medical Assisting
Star Career Academy - Newark
High School Diploma -
Weequahic High School
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