Keedra Williams
Washington D.C,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AmeriCorps Member
Latin American Youth Center (LAYC)
2023.01 - Current
- Maintaining Records by inputting receipt information in a database and in a data entry system.
- Creating engaging lesson plans for elementary after-school programs and summer programs.
- Planning and running events such as Juneteenth & and MLK Day of Service by making budgets, reaching out to partners or potential partners, helping hire staff, and delegating tasks to other members.
- Working events for community outreach like working at a community garden in SE DC and tabling at Capital Pride Day events.
- Supports After-school and summer programs for elementary-age children by facilitating lessons and supporting field trips and events.
- Help coordinated distribution of food, diapers, gifts, toiletries, clothes, and clean supplies to students.
- Help coordinated orders for the Diaper Bank Pantry and help set up new systems for the pantry organization and distribution.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Manager
The HBCU Museum
2021.03 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Collected and deposited payments from guests.
- Guided groups of up to 15 people on scheduled tours.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Administrative Assistant
Eluxuree
2020.11 - 2021.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Intern
Patch Barracks Library
2015.06 - 2015.08
- Organized library catalog, supplies, equipment and records.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Tracked loans of media equipment and materials.
- Notified supervisors when major equipment repairs were needed.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Stamped sealed and sorted mail for delivery to other branches.
Customer Service Associate/Supervisor
Kmart Corp.
2013.06 - 2015.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Monitored areas for security issues and safety hazards.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Bachelor of Art in English - English Creative Writing
Bowie State University
05.2028
Skills
- Good Telephone Etiquette
- Dependable and Responsible
- Self-Directed
- Public Speaking
- Flexible and Adaptable
- Multitasking Abilities
- Relationship building
- Problem-solving abilities
- Excellent communication
- Event Oversight
- Project Planning
- 10+ Years of Customer Service experience
Accomplishments
- Collaborated with team of 5 in the development of LAYC first Juneteenth event.
- I was able to be a part of a Panel discussions at the AmeriCorps Symposium were we talk about partnerships in education.
Certification
- Food Handling
- Mandatory Reporting
- Human Traffic
- DCPS Clearance
Timeline
AmeriCorps Member
Latin American Youth Center (LAYC)
2023.01 - Current
Manager
The HBCU Museum
2021.03 - Current
Administrative Assistant
Eluxuree
2020.11 - 2021.03
Intern
Patch Barracks Library
2015.06 - 2015.08
Customer Service Associate/Supervisor
Kmart Corp.
2013.06 - 2015.05
Bachelor of Art in English - English Creative Writing
Bowie State University
- Food Handling
- Mandatory Reporting
- Human Traffic
- DCPS Clearance
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