Keedra Williams
Washington D.C,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AmeriCorps Member
Latin American Youth Center (LAYC)
01.2023 - Current
- Maintaining Records by inputting receipt information in a database and in a data entry system.
- Creating engaging lesson plans for elementary after-school programs and summer programs.
- Planning and running events such as Juneteenth & and MLK Day of Service by making budgets, reaching out to partners or potential partners, helping hire staff, and delegating tasks to other members.
- Working events for community outreach like working at a community garden in SE DC and tabling at Capital Pride Day events.
- Supports After-school and summer programs for elementary-age children by facilitating lessons and supporting field trips and events.
- Help coordinated distribution of food, diapers, gifts, toiletries, clothes, and clean supplies to students.
- Help coordinated orders for the Diaper Bank Pantry and help set up new systems for the pantry organization and distribution.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Manager
The HBCU Museum
03.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Collected and deposited payments from guests.
- Guided groups of up to 15 people on scheduled tours.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Communicated with catering, lighting and sound companies to obtain price quotes.
Administrative Assistant
Eluxuree
11.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Intern
Patch Barracks Library
06.2015 - 08.2015
- Organized library catalog, supplies, equipment and records.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Tracked loans of media equipment and materials.
- Notified supervisors when major equipment repairs were needed.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Catalogued and sorted books and library materials.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Stamped sealed and sorted mail for delivery to other branches.
Customer Service Associate/Supervisor
Kmart Corp.
06.2013 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Monitored areas for security issues and safety hazards.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Bachelor of Art in English - English Creative Writing
Bowie State University
05.2028
Skills
- Good Telephone Etiquette
- Dependable and Responsible
- Self-Directed
- Public Speaking
- Flexible and Adaptable
- Multitasking Abilities
- Relationship building
- Problem-solving abilities
- Excellent communication
- Event Oversight
- Project Planning
- 10 Years of Customer Service experience
Accomplishments
- Collaborated with team of 5 in the development of LAYC first Juneteenth event.
- I was able to be a part of a Panel discussions at the AmeriCorps Symposium were we talk about partnerships in education.
Certification
- Food Handling
- Mandatory Reporting
- Human Traffic
- DCPS Clearance
Timeline
AmeriCorps Member
Latin American Youth Center (LAYC)
01.2023 - Current
Manager
The HBCU Museum
03.2021 - Current
Administrative Assistant
Eluxuree
11.2020 - 03.2021
Intern
Patch Barracks Library
06.2015 - 08.2015
Customer Service Associate/Supervisor
Kmart Corp.
06.2013 - 05.2015
Bachelor of Art in English - English Creative Writing
Bowie State University
- Food Handling
- Mandatory Reporting
- Human Traffic
- DCPS Clearance
Similar Profiles
Gabriel LopezGabriel Lopez
Outreach Specialist at Latin American Youth Center LAYCOutreach Specialist at Latin American Youth Center LAYC
Anne Elizabeth BerlinAnne Elizabeth Berlin
Learning by Leading Podcast Assistant at Smithsonian Environmental Research CenterLearning by Leading Podcast Assistant at Smithsonian Environmental Research Center
Rachel ForteRachel Forte
Family Resource Specialist at Latin American Youth Center: Foster Care ProgramFamily Resource Specialist at Latin American Youth Center: Foster Care Program