Keegan Biggers
Tucson,AZ
Summary
Results-oriented General Manager with a primary focus on increasing revenues and ensuring customer satisfaction. Adaptive and ambitious problem solver, able to consistently execute multiple projects in high stress environments. Meticulous leader with a focus on workplace morale to maintain productivity and staff
retention. Strategic thinker with vision and interpersonal acumen. Personable, positive and sales-oriented personality.
Overview
6
6
years of professional experience
Work History
Patient Consultant/Budtender
The Prime Leaf
Tucson, AZ
03.2023 - Current
- Provide simple, clear explanations to educate patients on cannabis and cannabis products to facilitate safe and effective use.
- Staying familiar with new cannabis products on the market as well as latest industry trends.
- Fostered relationships with patients leading to quality, positive interaction and repeat business.
- Developed relationships with variety of cannabis brand representatives and other cannabis industry personal.
- Processing patients payments using POS system.
- Correctly weigh, label, and stock cannabis products.
- Ensuring cleanliness and organization standards throughout dispensary.
General Manager
Planet Fitness
Tucson, AZ
10.2018 - 03.2023
- Assessed supplier quality to maintain cost controls and maximize operational performance.
- Developed systems and procedures to improve operational quality and team efficiency.
- Built customer, employee and supplier loyalty by focusing on relationship quality.
- Assessed reports to evaluate performance, developed targeted improvements and implemented changes.
- Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures and technology systems.
- Managed budget implementations.
- Performed staff reviews; interviewing, hiring, terminating, training of all employees.
(*Began as member services staff, was promoted to Assistant Manager in eight months, and promoted to General Manager after one year and eight months.)
Activation Production Assistant
Freelance
07.2017 - 11.2018
- Traveled on a weekly and biweekly basis to coordinate delivery and pickup of Adidas shipping container in a variety of locations around the country for brand marketing events.
- Presented a high energy and positive attitude everyday in every event.
- Completed wide range of tasks in diverse areas to support branding operations.
- Worked closely with producers, project managers and high-level marketing personnel to provide effective assistance for operation objectives.
- Engaged large groups of diverse sports fans to retweet to promote the Adidas brand at high profile high school football games across the US.
- Helped build, setup, breakdown, pack up and clean sets and production areas.
- Oversaw line of Comic-Con attendees, managed crowds, engaged in conversations and personal experiences with broad groups of people on a
daily basis in a fast moving, high pressure and intense environment.
Busser/Server
Vero Amore Italian Restaurant
02.2018 - 10.2018
- Arranged and prepared tables for customers while cultivating warm relationships with customers to foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Was selected to help restaurant’s craft “speakeasy” as barback and bartender in training, involving standard and specialized drink orders using liquors, bitters, sugars and fruits.
Education
Associate of Arts -
Pima Community College
Tucson, AZ05.2018
Skills
- Effective leadership skills for both personal and team-oriented settings
- Ability to connect and develop relationships with diverse workforce and client bases regardless of background or culture
- Excel at performance improvement coaching
- Driven and self-motivated
- Organized and attentive to details
- Skilled at verbal and written communication
- Quick to learn new protocols and implement corporate procedures
Timeline
Patient Consultant/Budtender
The Prime Leaf
03.2023 - Current
General Manager
Planet Fitness
10.2018 - 03.2023
Busser/Server
Vero Amore Italian Restaurant
02.2018 - 10.2018
Activation Production Assistant
Freelance
07.2017 - 11.2018
Associate of Arts -
Pima Community College