Keegan Brown
Lexington,United States
Summary
Compassionate Nursing Assistant with a proven track record at Veterans Affairs Medical Center, enhancing patient satisfaction through dedicated care and emotional support. Skilled in direct patient care and systematic problem-solving, I foster a safe environment while promoting independence and dignity in daily activities. Committed to teamwork and collaboration in healthcare settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Veterans Affairs Medical Center
09.2023 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
CNA
Stanford Care and Rehabilitation
09.2018 - 09.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
FiveStar
11.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dishwasher
Mickenny Depot Resturant
07.2018 - 06.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Volunteer
Ephraim McDowell Fort Logan Hospital
06.2020 - 09.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Lincoln County High School
Stanford, KY05-2022
Skills
- Systematic problem-solving
- Positive attitude
- Organized and efficient
- Problem-solving
- Teamwork and collaboration
- Computer skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Computer literate
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- PT - Phlebotomy Technician
- CET - EKG Technician
Languages
English
Native or Bilingual
Timeline
Nursing Assistant
Veterans Affairs Medical Center
09.2023 - Current
Volunteer
Ephraim McDowell Fort Logan Hospital
06.2020 - 09.2020
Customer Service Representative
FiveStar
11.2018 - 09.2022
CNA
Stanford Care and Rehabilitation
09.2018 - 09.2024
Dishwasher
Mickenny Depot Resturant
07.2018 - 06.2022
High School Diploma -
Lincoln County High School
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