Summary
Overview
Work History
Education
Skills
Timeline
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Keegan Forkapa

Northfield

Summary

Developed strong interpersonal and problem-solving skills in theater environment, ensuring smooth operations and high guest satisfaction. Applied customer service techniques and technical skills in ticketing and concessions to enhance guest experience. Looking to transition into new field where these transferable skills can be utilized and further developed.

Overview

2
2
years of professional experience

Work History

Theater Staff

B&B Theaters
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Curbside Shopper

Giant Eagle
08.2023 - 08.2024
  • Ensured safety and quality control by double-checking orders before delivering them to customers' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Tracked substitutions and informed customers of changes.
  • Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.

Tubing Attendant

Boston Mills Brandywine Ski Resort
01.2023 - 03.2023
  • Collaborated with other staff members to create a seamless guest experience from arrival to departure.
  • Streamlined daily opening and closing procedures, optimizing staff time management and resource allocation.
  • Coordinated with maintenance teams to address any necessary repairs or upgrades promptly, minimizing downtime impact on services offered.
  • Educated guests on proper tubing techniques, reducing injury risk while enhancing enjoyment levels.
  • Assisted in the training of new Tubing Attendants, ensuring consistent service quality across the team.

Education

High School Diploma -

Saint Ignatius High School
05.2025

Skills

  • Cash handling proficiency
  • Attention to detail
  • Initiative-taking
  • Kind and relatable
  • Time management skills
  • Customer service
  • Safety awareness
  • Organizational skills

Timeline

Theater Staff

B&B Theaters
08.2024 - Current

Curbside Shopper

Giant Eagle
08.2023 - 08.2024

Tubing Attendant

Boston Mills Brandywine Ski Resort
01.2023 - 03.2023

High School Diploma -

Saint Ignatius High School

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