Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Keegan Irwin

New York,N.Y.

Summary

Results-driven Service Manager with a proven track record of leading customer-centric teams and executing effective service strategies. Expertise in team leadership, problem-solving, and multitasking under pressure, resulting in enhanced customer satisfaction and streamlined operations. Committed to fostering positive work environments that encourage collaboration and growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Manager

Crane Club
New York, NY
09.2024 - 02.2025
  • Part of the opening management team for Crane Club
  • Conducted interviews and helped with hiring for FOH
  • Developed and managed the bar team schedule
  • Uniform purchases and inventory
  • Developed daily floor plans

Operations/Beverage Manager

The Met
New York, NY
09.2022 - 06.2024
  • Created comprehensive service manuals for front-of-house (FOH) staff
  • Conducted training for new hires and evaluated performance, providing constructive feedback
  • Developed and managed the team schedule
  • Assisted in resolving employee issues and disputes
  • Managed inventory, procurement, and vendor relations to ensure optimal stock levels and pricing
  • Managed scheduling and controlled payroll to maintain staffing levels and budgetary constraints
  • Ensured compliance with health, safety, and sanitation regulations

Restaurant Manager

Boulud Sud
New York, NY
04.2022 - 09.2022
  • Managed a diverse team in an upscale venue
  • Conducted informative pre-shift meetings
  • Utilized Resy platform for reservations
  • Facilitated orders and maintained daily service flow

Restaurant Manager

L'Amico
New York, NY
11.2021 - 04.2022
  • Managed daily operations in a multi-venue establishment
  • Conducted informative pre-shift meetings for FOH staff
  • Fostered a positive, collaborative environment for front-of-house workers
  • Ensured compliance with Occupational Safety and Health Act, local health and safety codes, and restaurant safety policies
  • Conducted interviews and oversaw the hiring process
  • Proficient in using the OpenTable platform

Bartender

Le Pavillon
New York, NY
05.2021 - 11.2021
  • Demonstrated in-depth knowledge of beverage and food menus
  • Contributed to creating delicious creative cocktails using fresh ingredients
  • Exhibited great time management skills, executing drinks in a timely manner
  • Trained new hires

Bartender

American Cut
New York, NY
08.2014 - 03.2020
  • Team-oriented with a positive attitude and strong reliability
  • Passionate and committed to the art of hospitality
  • Demonstrated a sense of urgency, attention to detail, and a strong work ethic
  • Created diverse and complimentary cocktails
  • Knowledge and passion for wine, beer, and craft cocktails

Captain

Arlington Club
New York, NY
03.2013 - 06.2014
  • Provided exceptional service in a high-volume environment
  • Proficient at suggestive selling and complementary pairings
  • Delivered service quickly and effectively for an excellent dining experience
  • Exceeded guest expectations

Bartender/Captain

BLT Steak
New York, NY
02.2007 - 03.2013
  • Provided exceptional service in a high-volume environment
  • Anticipated guests' needs and wants
  • Recognized guests' concerns and resolved outstanding issues
  • Delivered service quickly and effectively for an excellent dining experience
  • Exceeded guest expectations

Education

Make-up Designory

MUD
New York, NY
10-2012

Esthiology

Aveda Institute
Minneapolis, MN
11-2002

Skills

  • Familiarity with High-Quality Ingredients
  • Understanding of Complimentary Beverages
  • Proficient In Suggestive Selling
  • Wine Pairing Expertise
  • Expertise in Cocktail Beverages
  • Crafting Unique Cocktails
  • Service Excellence
  • Inventory Control Expertise
  • Administrative Task Coordination
  • Tripleseat
  • ResyOS
  • SevenRooms
  • OpenTable
  • Micros POS Systems
  • Toast
  • Avero
  • HotSchedules
  • 7Shifts
  • ADP Payroll Systems
  • Oracle Simphony

Certification

  • TIPS
  • Serve Safe

Timeline

Service Manager

Crane Club
09.2024 - 02.2025

Operations/Beverage Manager

The Met
09.2022 - 06.2024

Restaurant Manager

Boulud Sud
04.2022 - 09.2022

Restaurant Manager

L'Amico
11.2021 - 04.2022

Bartender

Le Pavillon
05.2021 - 11.2021

Bartender

American Cut
08.2014 - 03.2020

Captain

Arlington Club
03.2013 - 06.2014

Bartender/Captain

BLT Steak
02.2007 - 03.2013

Make-up Designory

MUD

Esthiology

Aveda Institute

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Keegan Irwin