Hi, I’m
Keegan James
San Tan Valley,AZ
Summary
Hardworking Customer Service Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
6
years of professional experience
Work History
James Photography AZ
Assistant Photographer
01.2020 - Current
Job overview
- Carry equipment from one shooting location to next.
- Change camera lenses and made small light adjustments.
- Plan and prepare for on-location and studio shoots.
- Keep photography equipment available, clean and working.
- Collaborate with photographer and art director to assist with daily tasks.
- Display portfolio to show off best work to potential clients and promote skills and value.
Chef Matt Catering
Catering Server
01.2019 - Current
Job overview
- Provide friendly, courteous service to create memorable moments for guests. Serve appetizers, deliver entrees, and refill beverages for banquet guests. Load and unload tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arrange linens and table settings according to seating plan and event theme.
- Work with catering staff to establish timely preparation and delivery of food and beverage orders.
- Present food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Clear dishes and glassware quickly following each course
- Utilize proper food handling techniques to establish safety and quality of food served.
Raising Cane's Restaurants
Crew Trainer
03.2024 - 07.2024
Job overview
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Papa Johns
Crew Member
01.2024 - 03.2024
Job overview
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Sun Valley Community Church
Midweek Childcare Worker/Daycare
08.2023 - 01.2024
Job overview
- Promote good behavior with positive reinforcement methods.
- Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforce rules and managed behavior through developmentally appropriate discipline.
- Observe play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Lead children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provide emotional support and guidance to children during difficult times.
- Encourage children to develop healthy social and emotional skills.
- Serve as mentor to children in church community, offering guidance and support.
Bulwark
Account Supervisor/ Customer Service Representative/ Route Auditor
06.2021 - 08.2023
Job overview
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Arizona Insight Academy, Phoenix, AZ
No Degree
2025
Skills
- Cleaning and Sanitizing
- Meal Preparation
- First Aid
- Safe Food Handling
- Set Up Procedures
- Table Bussing
- Washing and Storing Dishes
- Menu Knowledge
- Portion Sizes
- Customer Loyalty
- Money Handling
Timeline
Crew Trainer
Raising Cane's Restaurants
03.2024 - 07.2024
Crew Member
Papa Johns
01.2024 - 03.2024
Midweek Childcare Worker/Daycare
Sun Valley Community Church
08.2023 - 01.2024
Account Supervisor/ Customer Service Representative/ Route Auditor
Bulwark
06.2021 - 08.2023
Assistant Photographer
James Photography AZ
01.2020 - Current
Catering Server
Chef Matt Catering
01.2019 - Current
Arizona Insight Academy
No Degree
Additional Information
Cub Scouts - Boy Scouts - -2015-2019
Served the Community
Learned survival skills.
Learned independence.
Sun Valley Community Church – Volunteer work – 2022 - Present
Audio Mixing in main auditorium and high school room.
Working in high stress environments with 500+ people.
Working with SV KIDS.
SV Students Leader. Helping Junior high kids find their faith with God. And talking through things with them.
Team Leader. Planning events and setting up events before everyone arrives. Bringing Leaders together to help understand what to be doing during said events.
Past Experience
- Bulwark, 06/2021, Present, Account Supervisor/ Customer Service Representative/ Route Auditor
- James Photography AZ, 2020, Present, Assistant Photographer
Volunteer Experience
Sun Valley Community Church – Volunteer work – 2022 - Present
Audio Mixing in main auditorium and high school room.
Working in high stress environments with 500+ people.
Working with SV KIDS.
SV Students Leader. Helping Junior high kids find their faith with God. And talking through things with them.
- Sun Valley Community Church, 08/09/2023, Present, Volunteer work, Team Leader. Planning events and setting up events before everyone arrives. Bringing Leaders together to help understand what to be doing during said events.
- Sun Valley Community Church, 2022, Present, Volunteer work, Team Leader. Planning events and setting up events before everyone arrives. Bringing Leaders together to help understand what to be doing during said events.
Cub Scouts - Boy Scouts - -2015-2019
Served the Community
Learned survival skills.
Learned independence.
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