Keegan Finch
Englewood,OH
Summary
Results-oriented professional with extensive experience in customer service and team leadership at Pizza Hut. Demonstrated expertise in resolving customer issues while enhancing satisfaction and operational efficiency. Proficient in cash handling and problem-solving, contributing to a positive work environment. Committed to driving team collaboration and performance.
Overview
4
4
years of professional experience
Work History
Shift Leader
Bounce Zone Xtreme
Dayton, OH
05.2021 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Lead Manager
Pizza Hut
Englewood, OH
12.2022 - 10.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Delivery Driver
Pizza Hut
Englewood, OH
06.2021 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Care Representative
Krogers Grocery Store
Englewood, OH
08.2019 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Northmont City Schools
Englewood, OH05.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
Timeline
Shift Lead Manager
Pizza Hut
12.2022 - 10.2023
Delivery Driver
Pizza Hut
06.2021 - 08.2022
Shift Leader
Bounce Zone Xtreme
05.2021 - 12.2023
Customer Care Representative
Krogers Grocery Store
08.2019 - 05.2022
Northmont City Schools