Keegan Roy
Salt Lake City
Summary
Experienced in customer engagement with a strong commitment to delivering exceptional service. Skilled in multitasking and adapting to diverse environments, with a proven record of enhancing customer experiences. Equipped with excellent communication skills, a good foundation in sales training, and a strong work ethic. Aimed at driving better results and creating a positive impact for everyone I interact with.
Overview
9
9
years of professional experience
Work History
Hardscape Laborer/Operator
StrongSet
04.2023 - Current
- Executed proper installations with a focus on precision and durability
- Participated in team efforts to meet project deadlines while maintaining safety standards
- Operated heavy machinery such as skid steers & excavators
- Provided creative ideas in and out of problem solving occurrences
- Displayed expert use of hand tools and power equipment
Snowboard Salesman
Curated
10.2023 - 02.2025
- Consistently met and exceeded sales targets through proactive customer engagement.
- Developed extensive product knowledge to better assist customers in their purchasing decisions.
- Implemented strategies for enhancing customer satisfaction, leading to increased repeat business.
- Consistently matched customer needs with the most suitable products to ensure satisfaction
Dock Hand
TC WaterSports
07.2017 - 10.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Trained new employees on proper safety procedures when working around dock areas & boats
- Assisted customers with the loading and unloading of their boats onto the docks
Snowboard Instructor
Mt.Holiday
12.2016 - 03.2020
- Instructed snowboarders in the safe and proper use of snowboarding equipment
- Demonstrated proper techniques for turning, stopping, and jumping on a snowboard
- Assessed student's ability levels and provided instruction accordingly
- Provided feedback to students regarding their performance during lessons
- Taught basic skills such as balance, coordination, edge control, pressure control and carving
Education
High School Diploma -
Central High School
Traverse City, MISkills
- Excellent communication (verbal & written)
- Customer service & relationship building
- Problem-solving & conflict resolution
- Adaptability in fast-paced environments
- Team collaboration
- Multitasking & organization
- Positive attitude & professionalism
- Strong work ethic & reliability
- Social Media proficient
Timeline
Snowboard Salesman
Curated
10.2023 - 02.2025
Hardscape Laborer/Operator
StrongSet
04.2023 - Current
Dock Hand
TC WaterSports
07.2017 - 10.2022
Snowboard Instructor
Mt.Holiday
12.2016 - 03.2020
High School Diploma -
Central High School