Summary
Overview
Work History
Education
Skills
Treasurer for the Operation and Supply Chain Organization At Cleveland State University
Timeline
Generic

Keegan Welch

North Olmsted,OH

Summary

I grew up always having a mind for business and took great interest in operational efficiencies to create margins to make profits. I graduated from North Olmsted In 2017 and moved down south to work for Venture Group via connection of my Aunt and Uncle. later after working and moving my way up in the company and started to dive into a more analytical understanding of how the business operated. I realized that this passion has substance that I wanted to chase. I went back to school for business and naturally fell into the Operation and Supply Chain end of things. Now after a year and a half at Cleveland State I have been building up my knowledge and sharping my mind for the business world. These amazing life choices and experiences have lead me up to this amazing opportunity.

Overview

6
6
years of professional experience

Work History

Barback

Market Garden Brewery
02.2023 - Current
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Greeted customers and provided friendly, knowledgeable service.
  • Replaced empty kegs and soda syrups.
  • Run food orders
  • Keep organization for bartenders, Kitchen and staff for smooth operation.

Technical Support Specialist

Venture Group
08.2019 - 01.2020
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Communicated directly with install technicians to resolve onsite and account based issues.

Project Manager

Venture Group
07.2018 - 07.2019
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed installs for commercial telephone lines.

Quality Assurance Specialist

Venture Group
01.2018 - 07.2018
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Monitored product standards and quality-control programs.

Education

BBA - Operation And Supply Chain Management

Cleveland State University
Cleveland, OH
12.2024

Associate of Arts - Business

Central Piedmont Community College
Charlotte, NC
12.2021

Skills

  • Certified in All Micro-Soft Products
  • Software learning comes easy
  • Base understanding of coding
  • Schedule Management
  • Project Planning
  • Document Management
  • Data Analysis
  • Multi-tasking
  • Communication
  • Constant discipline, determination and effort
  • Teachable and open to criticism

Treasurer for the Operation and Supply Chain Organization At Cleveland State University

As Treasurer I would correlate with the President and Vice President for events. Once we achieved a plan we calculated the price of each event. Once this was together I would go into VikesConnect (CSU Portal) and build funding requests to supply the events with items such as planned dinners, Items/ Decorations, Candy, Public speaker if needed and many other costs. 

This experience was priceless as it strengthen my teamwork and communication skills. This opportunity also gave me greater insite on the acquisition of funding for such planned events many of us attended through our academic year.



Timeline

Barback

Market Garden Brewery
02.2023 - Current

Technical Support Specialist

Venture Group
08.2019 - 01.2020

Project Manager

Venture Group
07.2018 - 07.2019

Quality Assurance Specialist

Venture Group
01.2018 - 07.2018

BBA - Operation And Supply Chain Management

Cleveland State University

Associate of Arts - Business

Central Piedmont Community College
Keegan Welch