Keegan Risher

Experienced IT professional with a strong background in upgrading networks, software, and hardware. Skilled in troubleshooting and repairing desktops and laptops, with hands-on expertise in Linux environments. Built a personal computer and homelab server, showcasing deep technical knowledge and problem-solving abilities. Proficient in Python, with a solid understanding of fundamental concepts across multiple programming languages. Passionate about cybersecurity, system optimization, and continuous learning in emerging technologies.

Hardware & Software Maintenance

• Upgrading and repairing desktops, laptops, and servers.
• Fixed hardware, devices and software
• Tested and installed motherboards, processors and graphics cards on desktops and laptops.

Problem-Solving and Troubleshooting

• Experience using diagnostic tools to troubleshoot hardware failures and replace non-functional components.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Communication

• Answered over 10 calls and emails per day at company's help desk, assisting employees and customers with troubleshooting computer issues.
• Communicated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Configured and optimized home and small business networks for efficiency.
• Troubleshot connectivity issues, improved security settings, and managed network devices

• Experienced in navigating Linux environments and using command-line tools.
• Installed, configured, and managed Linux-based applications and services.

• Implemented malware protection and followed cybersecurity best practices.
• Familiar with system hardening techniques and securing personal and networked devices.

• Proficient in Python for automation, scripting, and problem-solving tasks.
• Basic understanding of multiple programming languages, including Java, C++, and JavaScript.

• Built and maintained a homelab server for hands-on experience with virtualization and networking.
• Deployed and managed self-hosted applications and cloud-based services.

• Strong technical skills in hardware/software upgrades, system troubleshooting, and network management.
• Proficient in Linux environments, with hands-on experience building custom computers and managing homelab servers.
• Extensive experience in customer service, IT support, and operations, with a focus on problem-solving and technical troubleshooting.
• Familiar with e-commerce platforms, inventory management systems, and point-of-sale technologies.
• Proficient in Python and have a foundational understanding of various programming languages.
• Demonstrated ability to handle multiple tasks, including vendor negotiations, asset management, and system configuration.
• Knowledgeable in cybersecurity practices, ensuring data protection and secure transactions.
• Excellent communicator with a strong focus on delivering results and ensuring customer satisfaction.