Keehnan Anderson
Hollywood,CA
Summary
A career restaurant worker who started cutting limes in the family bar at the age of 12, I've worked in all aspects of the service industry. I place a high emphasis on customer satisfaction and cultivating repeat business through high quality drinks/food and overall atmosphere. I pride myself on an ability to handle extremely high volume situations while never sacrificing quality of service. Over the past few years I've stepped into management positions as well, believing firmly in a "lead by example" mentality. Being part of a team and having coworkers can count on you not only leads to a better atmosphere in the establishment but also better service for guests. Thus generating more business, more tips, etc.
Overview
13
13
years of professional experience
Work History
Shift Lead Manager/Bartender/Server
Met Him At A Bar
Los Angeles, CA
11.2019 - Current
- As a founding member of the establishment, was instrumental in building a brand, crafting menus, and providing a fun, high-energy environment for patrons. Eventually creating a restaurant that was a fixture of the neighborhood.
- As part of a management team, performed duties essential to the establishment such as making schedules, placing liquor/mixer/paper product orders, and handling finances.
- Ran a high volume bar with an emphasis on craft cocktails
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender/Server
MIZU 212
Los Angeles, CA
06.2019 - 11.2022
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Shabu Shabu restaurant while maintaining calm, professional demeanor.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender/Server
The Brixton
Santa Monica, CA
05.2019 - 11.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Blackbird Public House
Denver, CO
08.2018 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Washington Park Grille
Denver, CO
06.2016 - 04.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Head Barback
AMBLI
Denver, CO
06.2018 - 12.2018
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Assisted cashiers with processing customer payments and documenting orders.
- Replaced empty kegs and soda syrups.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Learned how to make wide variety of mixed drinks.
Bartender/Server
Fogo De Chao
Denver, CO
05.2017 - 02.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Head Expo/Restaurant Busser
Oscar Blues Brewing
Lyons, CO
02.2015 - 02.2016
- Single-handedly managed the expo line in a restaurant with hundreds of patrons at any given time. While keeping track of dozens of orders and their respective tables/side dishes/condiments/etc..
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Dishwasher/Prep Cook
Lyons Fork
Lyons, CO
02.2015 - 02.2016
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or any other I tems used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
Associate of Business Administration -
Community College of Denver
Denver, COSkills
- Team Leadership
- Management/Administration skills
- Customer Service and Rapport
- Cool Under Pressure
- Team Player
- High Volume Dining
- Relationship Building
- Workflow Coordination
- High Energy and Stamina
- Verbal and Written Communication
- Food Safety Standards
- Menu Memorization and Presentation
Timeline
Shift Lead Manager/Bartender/Server
Met Him At A Bar
11.2019 - Current
Bartender/Server
MIZU 212
06.2019 - 11.2022
Bartender/Server
The Brixton
05.2019 - 11.2019
Server
Blackbird Public House
08.2018 - 05.2019
Server/Head Barback
AMBLI
06.2018 - 12.2018
Bartender/Server
Fogo De Chao
05.2017 - 02.2018
Server
Washington Park Grille
06.2016 - 04.2019
Head Expo/Restaurant Busser
Oscar Blues Brewing
02.2015 - 02.2016
Dishwasher/Prep Cook
Lyons Fork
02.2015 - 02.2016
Associate of Business Administration -
Community College of Denver
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