Keela Foster
Houston,TX
Summary
Seeking a position in a well-established company that seeks an ambitious and career conscious employee, where all acquired skills will be utilized towards continued growth and advancement within the company. Knowledgeable Financial advisor with solid foundation in financial counseling and history of guiding clients through complex financial decisions. Proven ability to develop personalized financial plans that enhance clients' financial stability. Demonstrated proficiency in risk assessment and debt management.
Overview
18
18
years of professional experience
Work History
Insurance Verification Specialist/Front Desk Supervisor
Sam Houston Heart & Vascular Center
10.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved patient satisfaction rates by providing clear explanations of benefits, coverage, and billing procedures.
- Provided exceptional customer service to both patients and providers while addressing inquiries related to coverage or authorization status accurately and promptly.
- Aided the billing department in reducing errors through meticulous verification of insurance eligibility and authorization.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
Receptionist/Scheduler
Houston Methodist
02.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Collected patient payments, processed transactions and updated relevant records.
Patient Liaison/Senior Financial Consultant
Acclaimed Heart & Vascular Center
04.2015 - 02.2022
- High Volume Cardiology Clinic - Checking in and Checking out of patients, scheduling New patient appointments
- Rescheduling appointments, Answering incoming calls, Scheduling testing for patients, Verifying insurance, obtaining per authorizations for procedures as needed
- Taking hospital consults for on call Doctor's on duty, Faxing medical Records, Send prescriptions to pharmacies
- Collecting current payments and past due balances, setting up payment plans
- Gives instructions to patient based on procedures order
- Being a liaison for the patient and the doctors when speaking to the insurance provider
- New patient Registration
- Help patients set up online patient Portals
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Reduced bad debt through proactive communication with patients about their financial responsibilities.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
Front Desk Medical Assistant/Scheduler
1960 Family Practice
02.2013 - 01.2015
- High Volume Specialty Office (Gynecology, Podiatry, Endocrinologist, Neurology) - Checking In & Checking out of patients, Scheduling & Reschedule patient appointments, Verifying insurance, Obtaining patient Demographics, Scanning patient's information into system using Centricity, & Allscripts
- Faxing medical records Collecting payments (open and closing of batches)
- Ordering office supplies.
Front Desk/Back Office Medical Assistant
Northeast Family Urgent Care
11.2012 - 02.2013
- Assisted in the examination and treatment of patients
- Check vital signs, Record information in patients chart
- Prepared treatment rooms for examination of patients
- Cleaned and sterilized instruments, performed injections and treatments and routine laboratory testing
- Numerous blood draws
- Check patients in and out, collect payments, verify insurance, confirm appointments and set patient appointments.
Executive Account Manager
Comcast
02.2007 - 11.2012
- Answering incoming calls, collecting payment payments, setting payment arrangements
- Provide guidance and/ or help to customer service representative in resolution of difficult subscriber questions and or problems
- Demonstrates awareness of company policies and procedures while applying sound judgment when necessary.
Education
Business Administration And Management
Lone Star College
Houston, TX2026
Medical Assistant -
Fortis Institute
01.2012
Limited X-Ray Tech -
Academy of Healthcare Professionals
01.2007
High School Diploma -
Eisenhower High School
01.1997
Skills
- Customer Service and Conflict Resolution
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Communication and Interpersonal Skills
- Coordination and Scheduling
- Customer Relationship Management
- Medical Terminology
- Eligibility Determination
- Financial Counseling
- Cash Flow Management
- Insurance Coverage Verification
Softwareproficiencies
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- PowerPoint
- Internet
- ECW
- Epic
- Centricity
- Allscripts
Timeline
Insurance Verification Specialist/Front Desk Supervisor
Sam Houston Heart & Vascular Center
10.2023 - Current
Receptionist/Scheduler
Houston Methodist
02.2022 - 10.2023
Patient Liaison/Senior Financial Consultant
Acclaimed Heart & Vascular Center
04.2015 - 02.2022
Front Desk Medical Assistant/Scheduler
1960 Family Practice
02.2013 - 01.2015
Front Desk/Back Office Medical Assistant
Northeast Family Urgent Care
11.2012 - 02.2013
Executive Account Manager
Comcast
02.2007 - 11.2012
Limited X-Ray Tech -
Academy of Healthcare Professionals
High School Diploma -
Eisenhower High School
Business Administration And Management
Lone Star College
Medical Assistant -
Fortis Institute
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