Keela Hardge
Minneapolis,MN
Summary
Accomplished Professional with 20+ years of experience in non-profit programs, compliance, and employment counseling, recently pivoting into Human Resources Management. Proven track record of building HR infrastructure from the ground up, directing full-cycle recruitment, and managing employee relations. Expert in navigating complex state/federal regulations and de-escalating workplace conflict
Overview
12
12
years of professional experience
11
11
Certifications
Work History
Human Resources Manager/Administration
Your Home Care Services, LLC
12.2020 - 12.2023
- Created and implemented YHCS Human Resources infrastructure including forms, processes and procedures
- Responsible for new staff recruitment, hiring, onboarding as well as facilitating/scheduling all trainings
- Developed and recommended new policies, approaches, and procedures for company goals, objectives, and systems.
- Performed background checks and maintained personnel files, I9’s & other related forms
- Performed background checks and maintain personnel files, I9’s & other related forms
- Maintained job descriptions for all company positions
- Coordinated job postings and applicant tracking on Indeed and ZipRecruiter, streamlining recruitment process
- Managed payroll operations to maintain timely and accurate payment processing.
- Assisted managers with employee concerns and made recommendations
Career Specialist
Goodwill Easter Seals MN
12.2017 - 11.2019
- Facilitated Employment Readiness trainings, teaching soft and interpersonal skills to enhance employability
- Provided job retention services and support to individuals receiving financial assistance, improving their employment stability
- Assisted participants in resume creation and developed off-site internships to provide practical work experience
- Create forms, activities and worksheets to be used during trainings
- Complete program paperwork in a timely fashion, and assist participants with seeking and applying for employment
- Assisted clients with referrals to appropriate resources with the referral to appropriate resources according to need
Housing Outreach Representative
Dorothy Day/Catholic Charities
03.2017 - 12.2017
- Facilitated housing placements for homeless clients, connecting them with stable living situations.
- Cultivated and sustained partnerships with private market landlords and property management staff to enhance housing opportunities for clients.
- Provide follow-up services/act as a liaison in the form of mitigating landlord/tenant disputes to retain housing placement.
- Conduct needs assessment and develops an individually tailored case plan for each client in regard to housing placement and housing stabilization
- Coordinate with staff financial assistance to eligible clients including application fees, damage deposit, rent, and utility bills, when appropriate
- Performed Housing Quality Standards Inspections (HQS).
- Provide education to clients and partnering landlords on “Landlord Tenant Law” when required.
- Supported participants in increasing earned and unearned income through tailored guidance and resource referrals.
- Provided support to clients in navigating available resources for assistance. with the referral to appropriate resources
Employment Specialist
Dorothy Day/Catholic Charities
01.2012 - 03.2017
- Facilitate Employment Readiness trainings, and teach soft and interpersonal skills
- Provide support and job retention services to persons receiving financial assistance
- Assisted participants in creating resumes and developed off-site internships to enhance job readiness
- Created forms, activities, and worksheets to facilitate engaging and effective trainings
- Assisted participants with job searches and applications, and referred them to relevant resources.
- Able to provide further professional work history upon request
Education
3 years of coursework in Psychology
Metropolitan State University
Saint Paul, MN01-2007
Certification - Global Career Development Facilitator (GCDF)
Normandale Community College
Bloomington, MN01-2003
Public Welfare Financial Worker Diploma - undefined
Minneapolis Community and Technical College
Minneapolis, MN01-1997
Skills
- Recruitment and hiring
- HR policy development
- Payroll administration
Onboarding and orientation
Training development
Employee handbook development
Compliance
Regulatory compliance
Labor law compliance
HRIS management
HRMS proficiency
Records management
Activity tracking
Background checks
Claims management
Corrective action planning
Compensation structuring
Payroll processing
Customer service excellence
Employee support
Grievance resolution
Conflict resolution
Training and onboarding
Microsoft office proficiency
Problem-solving
Staff compensation
Confidential document control
HRMS proficiency
Confidential document control
Certification
Josh Merenees, Certified trainer
Timeline
Human Resources Manager/Administration
Your Home Care Services, LLC
12.2020 - 12.2023
Career Specialist
Goodwill Easter Seals MN
12.2017 - 11.2019
Housing Outreach Representative
Dorothy Day/Catholic Charities
03.2017 - 12.2017
Employment Specialist
Dorothy Day/Catholic Charities
01.2012 - 03.2017
Certification - Global Career Development Facilitator (GCDF)
Normandale Community College
Public Welfare Financial Worker Diploma - undefined
Minneapolis Community and Technical College
3 years of coursework in Psychology
Metropolitan State University