Dedicated professional with over 6 years of experience in security and dispatching, including roles as a trainer, supervisor, and team lead. Skilled in employee training, conduct reporting, de-escalation, and operational oversight. Collaborated closely with law enforcement on investigations, detentions, and incident reporting. Proficient in CCTV systems, scheduling (Excel), and administrative duties. Recognized for leadership, mentoring, and fostering a professional, safe environment. Technically adept in video handling, IP configuration, and guest-facing communication. Honored twice as Employee of the Month for outstanding performance. Knowledge in operating pallet jacks and forklifts.