Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keeley Cook

Johnson City,TN

Summary

Dynamic leader with a proven track record at Noel Enterprises, enhancing team performance and customer engagement. Skilled in social media management and fostering positive work environments, I excel in clear communication and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Team Lead

Noel Enterprises
12.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Social Media Manager/Server Team Lead

Rocks Woodfired Pizza
10.2022 - 12.2023
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Team Lead

Noel Enterprises
05.2020 - 10.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Overnight Stocker/Retail Sales Associate

Walt Disney World Resort
01.2020 - 05.2020
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.

Barista

Starbucks
10.2018 - 12.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.

Education

Bachelor of Arts - English

East Tennessee State University
Johnson City, TN
05.2024

Skills

Strong Grammar Skills

Clear Communication

Content Editing

Feedback Receptivity

Social Media

Strong writing skills

Editing and proofreading

Attention to Detail

Microsoft Office

Timeline

Team Lead

Noel Enterprises
12.2023 - Current

Social Media Manager/Server Team Lead

Rocks Woodfired Pizza
10.2022 - 12.2023

Team Lead

Noel Enterprises
05.2020 - 10.2022

Overnight Stocker/Retail Sales Associate

Walt Disney World Resort
01.2020 - 05.2020

Barista

Starbucks
10.2018 - 12.2019

Bachelor of Arts - English

East Tennessee State University

Similar Profiles

CREATE PROFILE
Keeley Cook