Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keeley McCauley

Summary

Passionate individual offering 5 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
11.2022 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 30 pounds.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.

Housekeeper

Touchpoint
08.2022 - 11.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.

Inbound Stower

Amazon
06.2021 - 08.2022
  • Separated damaged items from functional ones before placing on shelves.
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.
  • Stayed accountable for storage and organization of warehouse merchandise.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Overnight Stocker

Walmart
06.2019 - 06.2021
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Picked and packed order items.

Front End Supervisor

Sam's Southern Eatery
01.2019 - 12.2020
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained accurate records of sales and financial transactions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Housekeeping and Laundry Attendant

Forrest Manor Nursing Center
08.2018 - 06.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.

Food Runner

Three Brother Italian Restaurant
05.2015 - 08.2015
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Cultivated warm relationships with regular customers.
  • Operated cash register and processed payments from customers.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted customers with carry-out service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Ride Operator

Kiddie Park
05.2014 - 08.2014
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Education

High School Diploma -

Caney Valley High School
Ramona, OK
05.2016

Skills

  • Store Planning and Display Design
  • Health and Safety
  • Quality Control
  • Hand Truck Operation
  • Stacking and Staging
  • Critical Thinking
  • Negotiation
  • Effective Working Relationships
  • Financial Management
  • Remediation Services
  • Cash Handling
  • Retail Industry Experience
  • Adaptable to Changing Demands

Timeline

Warehouse Associate

Amazon
11.2022 - Current

Housekeeper

Touchpoint
08.2022 - 11.2022

Inbound Stower

Amazon
06.2021 - 08.2022

Overnight Stocker

Walmart
06.2019 - 06.2021

Front End Supervisor

Sam's Southern Eatery
01.2019 - 12.2020

Housekeeping and Laundry Attendant

Forrest Manor Nursing Center
08.2018 - 06.2019

Food Runner

Three Brother Italian Restaurant
05.2015 - 08.2015

Ride Operator

Kiddie Park
05.2014 - 08.2014

High School Diploma -

Caney Valley High School

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Keeley McCauley