Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Autumn Mendoza

San Antonio,TX

Summary

Dynamic professional with a proven track record at Handy Squad Home Services, Inc., excelling in customer service and problem resolution. Known for exceptional communication and critical thinking skills, I effectively managed high-stress situations, enhancing client satisfaction and loyalty. Dependable and organized, I thrive in collaborative environments, driving efficiency and positive outcomes.

Overview

10
10
years of professional experience

Work History

Event Services

CYROD
01.2025 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisting with guest flow, as well as monitoring guest flow.
  • Organizing activities

Office Manager

Handy Squad Home Services, Inc.
09.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Collected personal information in order to build new accounts.
  • Schedule appointments in two different locations.
  • Resolved issues that arise during job process.
  • Negotiate potential discounts with customers to close the sales.
  • Drive repeat business by preforming close out calls.
  • Complete phone interview screenings for potential subcontractors and scheduling interviews.

Customer Service Representative

Radiant Air Conditioning And Plumbing
07.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Receptionist/Customer Service Representative/Lead Dispatcher

Schmidt Mechanical Group
04.2015 - 07.2021
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Worked with home warranty companies about claims.
  • Collaborated with colleagues to streamline the mail sorting process, enabling quicker parcel dispatching and consistent on-time performance.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate personnel.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Managed high-stress situations calmly, effectively prioritizing and dispatching resources as needed.

Education

No Degree - Business Administration

San Antonio College
San Antonio, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Active listening
  • Organizational skills
  • Problem resolution
  • Verbal communication

Interests

  • Outdoor Recreation including: Hiking, camping, and going to the beach with family
  • I enjoy helping others and giving back to the community
  • Enjoy participating in brisk walking for overall physical and mental well-being
  • Going to church
  • Cooking and baking for family
  • Spending time with my cocker spaniel and two pugs



Timeline

Event Services

CYROD
01.2025 - Current

Office Manager

Handy Squad Home Services, Inc.
09.2023 - Current

Customer Service Representative

Radiant Air Conditioning And Plumbing
07.2021 - 09.2023

Receptionist/Customer Service Representative/Lead Dispatcher

Schmidt Mechanical Group
04.2015 - 07.2021

No Degree - Business Administration

San Antonio College

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