Overview
Work History
Education
Timeline
Generic

Keeley Smtih

Washington Court House,OH

Overview

8
8
years of professional experience

Work History

Lead Sales Associate/Sales Lead Keyholder

Dollar General
06.2022 - 10.2023
  • Increased sales revenue by developing and maintaining strong relationships with clients.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Analyzed sales data to identify trends and opportunities for growth within the market.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Count Till at beginning and end of each shift making deposits.
  • Receive inventory truck and unloaded truck.
  • Price changes and weekly deals posted on specific items. (Tagging items)
  • Marked all the returned/broken/discontinued items in computer and disposed of them accordingly.
  • Tried to make work as fun as possible for everyone especially for the sales associates under me. Also made a new hire packet for both sale associated and lead sale associated so they could look up questions or how to deal with a situation or general how to's step by steps instructions if needing help!

Dasher

DoorDash
08.2020 - 03.2023
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Enhanced communication with customers through proactive updates on order status.
  • Navigated efficiently through various delivery routes for expedited service.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Resolved customer issues promptly and courteously, resulting in positive feedback.
  • 4.5/5 star rating(top dasher)

Veterinary Technician

THRIVE Affordable Veterinary Clinic
05.2019 - 01.2021
  • Opened and Closed clinic each shift
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Patient care by assisting veterinarians in diagnosing and treating animals.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Mainly saw canine and felines but sometimes saw exotic species.
  • Used fear free techniques to provide patient,owner and staff a safer and less stressful environment
  • Provided kind customer service to owner i tried to explain things in the way the would truly understand whats going on with their pet.
  • Provided other techs and doctors with packets from online sources(vet websites) to give to owners when dealing with an specific illness or just general info a owner might want to know.
  • Trained new hires both techs and pet concierge (receptionist) also made a new hiring binder for both positions so they can have step by steps on what to do in certain situations, medical terminology, how to instructions,etc.
  • Made end of day bank deposits
  • Logged morning and night till count.
  • Laundry/ keeping clinic as clean as possible
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Trained interns from miller career center checking off certain skills they needed for class.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
  • Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
  • Participated in community outreach events to promote responsible pet ownership and educate the public on maintaining animal health.
  • Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
  • Demonstrated commitment to continuing education by attending workshops and conferences focused on advancements in veterinary medicine, allowing for the application of cutting-edge techniques in patient care.
  • Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Restrained animals for examination and treatment.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Prepared animals for surgical procedures.
  • Kept detailed records of animal treatments and medications.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.
  • Educated clients on post-surgical care and nutrition.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.
  • Prepared and administered diets and feedings according to instructions.
  • Assisted veterinarians with euthanasia of animals.
  • Collected and prepared specimens and samples for outside laboratory analysis.

Veterinary Assistant

Grand Westhimer Animal Clinic
09.2016 - 09.2019
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Trained interns from miller career center checking off certain skills they needed for class.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
  • Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
  • Participated in community outreach events to promote responsible pet ownership and educate the public on maintaining animal health.
  • Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
  • Demonstrated commitment to continuing education by attending workshops and conferences focused on advancements in veterinary medicine, allowing for the application of cutting-edge techniques in patient care.
  • Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Restrained animals for examination and treatment.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Prepared animals for surgical procedures.
  • Kept detailed records of animal treatments and medications.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Monitored vital signs and provided nursing care for animals.
  • Collected and processed samples for laboratory testing.
  • Educated clients on post-surgical care and nutrition.
  • Performed testing and completed blood counts.
  • Monitored laboratory animal behavior and health.
  • Prepared and administered diets and feedings according to instructions.
  • Assisted veterinarians with euthanasia of animals.
  • Collected and prepared specimens and samples for outside laboratory analysis.

Hostess

Chilis's Bar And Grill
08.2015 - 09.2016
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
  • Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
  • Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
  • Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
  • Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Education

Associate of Science - Veterinary Technology

Ashworth College
Norcross, GA
2020

High School Diploma -

Miller Career Center
Old Katy Tx
08.2017

High School Diploma -

James E Taylor High School
Katy, TX
05.2017

Timeline

Lead Sales Associate/Sales Lead Keyholder

Dollar General
06.2022 - 10.2023

Dasher

DoorDash
08.2020 - 03.2023

Veterinary Technician

THRIVE Affordable Veterinary Clinic
05.2019 - 01.2021

Veterinary Assistant

Grand Westhimer Animal Clinic
09.2016 - 09.2019

Hostess

Chilis's Bar And Grill
08.2015 - 09.2016

Associate of Science - Veterinary Technology

Ashworth College

High School Diploma -

Miller Career Center

High School Diploma -

James E Taylor High School

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