Keeley Trygstad
Seattle,WA
Summary
Proven IT leader with extensive experience in IT management, governance, network administration and technical project management. Spearheaded innovative solutions that significantly improved operational efficiency, strengthened network and data security, and streamlined IT knowledge acquisition and retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner & Senior Consultant
Techie Avenger Inc
Seattle, Washington
08.2005 - Current
- Oversaw team of IT professionals to support daily operations for multiple nonprofit and small business clients [5 -150 user networks].
- Partnered with organizations to assess technology needs, and implement tailored, innovative solutions.
- Developed technology roadmaps to create multi-year plans, aligning with client business objectives.
- Oversaw helpdesk operations that addressed issues for over 1,000 end users, and served as the final point of escalation.
- Managed the installation, configuration, maintenance, and troubleshooting of 20+ networks and 1,500+ endpoints.
- Established IT policies and procedures ensuring compliance with HIPAA, FERPA, PCI, CCPA, and GDPR standards.
- Coordinated disaster recovery and business continuity plans to minimize downtime during system outages or malfunctions.
- Centralized patch management, firmware upgrades, backups, and EDR solutions are necessary to ensure endpoint security for Windows, macOS, Linux, Android, and iOS devices.
- Provided training on IT security best practices to end users, and other staff members.
- Established security protocols to protect data from unauthorized access or modification.
- Monitored client networks for potential breaches or nefarious activities. Performed regular system audits to identify potential risks or vulnerabilities.
- Created onboarding and offboarding procedures that included end-user training on various aspects of computer usage and software applications. Created centralized repositories for recorded and printed training, and troubleshooting for ongoing support.
- Maintained up-to-date knowledge of relevant technologies and equipment used in all organizations. Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Uncovered cost-saving opportunities via enhanced efficiency in IT processes and system integration.
- Created detailed documentation for software, hardware, and network configurations.
- Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
IT Manager
Hearing Speech & Deaf Center
Seattle, Washington
07.2001 - 08.2005
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Supported the IT needs of 50 - 75 users both Deaf and hearing.
- Formulated short- and long-term technology goals to align with organizational strategy.
Identified and implemented new software solutions to address growing operational demands. - Trained staff members on various aspects of computer usage and software applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Kept external project teams on task with proactive control of budgets, schedules, and scopes.
- Facilitated HIPAA implementation, aligning network with compliance standards
Education
Bachelor of Arts - History
Carleton College
Northfield, MN06-1996
Skills
- IT governance and information security
- Technical project management
- System administration - Windows, macOS, Linux, iOS, and Android
- API integration and custom solutions
- Network design and implementation
- Microsoft 365 deployment and administration, including enterprise mobility and security, utilizing Intune and Azure AD, as well as other security tools to manage endpoints
- Google Workspace deployment and administration, Google Classroom, and classroom management
Key Achievements
Multiple successful data migrations between CRM and donor database systems.
Numerous migrations from on-site to cloud-based solutions with comprehensive user training and little or no downtime (at a particularly aggressive pace during the pandemic).
Certification
CompTIA A+
References
References available upon request.
Timeline
Owner & Senior Consultant
Techie Avenger Inc
08.2005 - Current
IT Manager
Hearing Speech & Deaf Center
07.2001 - 08.2005
Bachelor of Arts - History
Carleton College
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