Keeli Bemiller
Merriam
Summary
Professional service representative ready to deliver outstanding customer support. Skilled in managing inquiries, resolving issues, and ensuring client satisfaction. Strong focus on team collaboration and adaptability. Known for problem-solving abilities, communication skills, and reliability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CCC Service Representative
Reed Automotive Group
06.2023 - 01.2025
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Participated in ongoing professional development opportunities to stay informed about industry trends and best practices.
- Offered personalized recommendations based on client-specific needs, resulting in increased sales conversions.
- Escalated urgent matters appropriately, ensuring prompt attention from relevant departments.
- Demonstrated excellent problem-solving skills when faced with challenging situations, leading to positive outcomes.
- Established strong customer and community relationships to help develop additional leads and referrals.
- Collaborated with team members to achieve shared goals and provide exceptional customer support.
- Reduced call wait times by effectively prioritizing tasks and managing time efficiently.
Certified Sterile Processing Technician
The University of Kansas Health System
10.2021 - 11.2022
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
Office Manager
Vega's Automotive
08.2018 - 05.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or emails.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Office Manager
Calvert's Express Auto Service & Tire
08.2010 - 08.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dietary Aide
The Sweet Life
07.2009 - 07.2010
- As a Dietary Aide I helped 25+ residents during their breakfast, lunch and dinner
- I completed duties such as cleaning of the tableware and floors, re-setting the dining rooms and completing all dishes for the next shift, I regularly sat with my residents and had conversations with them as if I was their own granddaughter (only after every resident had everything they needed and never before my job was done with the highest level of service) and I would occasionally help them with eating with the approval of my superiors
File Clerk
WSABE Law Firm
06.2008 - 05.2009
- As a File Clerk I handled confidential paperwork for 8 different attorney's daily while maintaining client/ attorney confidentiality, for an hour every day while the Receptionist went to lunch I performed her duties such as/but not limited to; answering incoming calls, transferring calls to appropriate persons, scheduling appointments, provided walk-in clients with a warm smile and exceptional customer service and handled/filed incoming mail
Education
High school or equivalent -
Shawnee Mission East High School
Mission, KS05.2008
Skills
- Class B
- Organizational Skills
- Documentation
- Customer Service
- Data Entry
- Filing
- Time Management
- Dietary Aide Experience
- Office Administration
- Office Management
- Childcare
- Toddler Care
- Service writing
- Typing
- Clerical experience
- Sales closing techniques
- Sales commissions
Certification
CRCST, 04/01/22, 04/01/23, 604663
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Expert, 08/01/20
- Customer service, Highly Proficient, 08/01/20
Timeline
CCC Service Representative
Reed Automotive Group
06.2023 - 01.2025
Certified Sterile Processing Technician
The University of Kansas Health System
10.2021 - 11.2022
Office Manager
Vega's Automotive
08.2018 - 05.2019
Office Manager
Calvert's Express Auto Service & Tire
08.2010 - 08.2011
Dietary Aide
The Sweet Life
07.2009 - 07.2010
File Clerk
WSABE Law Firm
06.2008 - 05.2009
High school or equivalent -
Shawnee Mission East High School
CRCST, 04/01/22, 04/01/23, 604663
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